Customer Experience Specialist

New Zealand·ChristchurchPermanentmid

OtherCustomer Experience Specialist

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Quick Summary

Overview

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed. At MYOB,

Technical Tools

OtherCustomer Experience Specialist

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

The Opportunity
Using your passion for delivering outstanding service, step into a role where you will play a key role in supporting MYOB customers by delivering high quality, adaptable technical support and customer service. The first six months you will support customers through technical product migrations before having the opportunity to move into other teams where you will...

- Provide outstanding support to MYOB customers utilising phone, email, and self-service tools for current and future products

- Support customers as they migrate to our next generation online products

- Deliver world class service by responding to migration queries and ensuring customers get the most from their relationship with MYOB

- Identify and implement ongoing service improvements to better support our customer base

What You Will Bring
- An interest in Accounting or the IT industry

- Customer support or customer service experience

- Strong analytical skills that translate to excellent troubleshooting and solution skills in business applications

- Excellent interpersonal skills and rapport building ability

The successful candidate will need to be available to start on Monday 10 August

Our Culture & Benefits

At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

🎥 See what it's like to work at MYOB and what we're all about.

🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events

🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers

🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members

🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance

🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more

🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.

We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.