Onboarding Specialist - Superannuation (7 Month Contract)

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

The Opportunity
You'll join the Superannuation team, within our Embedded Finance Onboarding domain and uphold first level defence against potential fraud and financial loss by vetting and performing updates and ongoing maintenance tasks. This will also include assisting customers with the configuration and provisioning of the employee superannuation service as part of their MYOB business management platform.

About the Role
-  Complete new setup and customer change requests within agreed service levels.

-  Resolve issues, while taking opportunities to educate customers with the aim of making things easier long term.

-  Liaise with internal and external partners e.g. Finance department, Clearing House and superannuation funds, to troubleshoot and process superannuation related refunds and failed payments.

-  Provide support with Superannuation related incidents, if and when required.

-  Continuously evaluate and find opportunities for process and system improvements.

What You'll Bring
-  Experience in customer facing roles, ideally that blend elements of business and technical assistance. Experience with supporting/processing payroll, tax and accounting would be highly regarded.

-  Understanding of basic accounting concepts and how financial transactions work. 

-  Strong attention to detail, with proven track record of accuracy & completeness.

-  Effective communicator, with excellent written and verbal communication skills

-  Experience in proficiently operating Salesforce/Zendesk and Microsoft Office Suite (Excel).