Hospitality Department Head

Job Title: Hospitality Department Head Reports To: CMO | Jazzlyn Maldonado Classification: Full-Time | 40 Hours Per Week Schedule: Sunday–Thursday (8:00am-5:00pm or 9:00am-6:00pm | Flexible for Holidays, Conferences & Special Events Position Overview The Hospitality Department Head is responsible for overseeing the administrative, operational, and hospitality functions that support Redemption Church, church leadership, staff, volunteers, guests, and special events. This role ensures that all hospitality environments—including Green Rooms, VIP areas, kitchens, lounges, staff break rooms, and special event spaces—are maintained with excellence, professionalism, creativity, and intentional care. This position requires a highly organized, servant-hearted leader who thrives in a fast-paced ministry environment, communicates effectively, manages teams and vendors well, and carries a strong attention to detail while supporting the overall vision and culture of Redemption Church. Primary Responsibilities Department Leadership & Administration Lead and oversee all Hospitality Department operations and responsibilities Maintain professionalism and conduct becoming of a church environment Ensure clear, detailed, and professional communication across all areas Meet deadlines consistently and communicate project updates effectively Utilize organizational systems including Asana, Microsoft Teams, Outlook, calendars, and accounting systems Submit purchase requests, expense reports, invoices, and financial documentation accurately and on time Help create and manage hospitality budgets for weekly ministry needs and special events Attend all required staff meetings, department meetings, and organizational events Maintain confidentiality regarding sensitive leadership and ministry matters Hospitality Operations Oversee hospitality support for Sunday services, conferences, holidays, and special events Ensure all hospitality spaces are stocked, clean, functional, and guest-ready Manage kitchen inventory, breakroom supplies, Green Room inventory, and hospitality storage areas Coordinate food, beverages, snacks, catering, and hospitality needs for ministries, staff, and leadership Create systems for hospitality requests, event execution, and volunteer coordination Assist with Green Room and VIP hosting environments for pastors, guests, and speakers Prepare hospitality baskets, gifts, and welcome amenities for special guests and conferences Develop seasonal and event-related décor plans for hospitality environments Event & Conference Support Collaborate with the Special Events Department and leadership on conferences, celebrations, concerts, and major events Coordinate catering, hospitality décor, VIP hosting, vendor communication, and event logistics Obtain and maintain vendor documentation including W-9s, permits, waivers, and compliance forms Work alongside county and health department requirements for kitchen and food service compliance Assist in creating hospitality staffing plans and volunteer schedules for events Volunteer Leadership Recruit, train, schedule, and develop Hospitality volunteers Ensure volunteers are appreciated, communicated with consistently, and properly equipped to serve Maintain systems for onboarding and training volunteers Oversee scheduling and communication for Sunday and event hospitality teams Build strong volunteer culture and team engagement Facilities & Vendor Coordination Partner with Facilities to maintain kitchen equipment, hospitality spaces, and supply areas Coordinate maintenance requests and work orders as needed Maintain relationships with vendors, caterers, florists, suppliers, and delivery services Oversee shipping and receiving for Hospitality-related deliveries Executive & Leadership Support Coordinate hospitality and meal support for executive leadership as needed Assist with food delivery, Green Room preparation, and hospitality arrangements for Pastor Ron and Pastor Hope Carpenter Maintain hospitality readiness for leadership meetings, podcasts, and special gatherings Requirements Qualifications: Strong organizational skills, attention to detail, and time management. Skilled in managing multiple priorities and adapting to changing needs. Trustworthy with confidential information; clear written and verbal communicator. Proficient in Google Workspace, Microsoft Office, and project management tools Fully aligned with and committed to the vision and culture of Redemption Church Strong organizational, communication, and administrative skills Ability to maintain confidentiality and professionalism in all environments Strong leadership and volunteer management skills Flexible and adaptable in fast-paced environments with changing priorities Detail-oriented with excellent follow-through and time management Benefits Benefits Medical, Dental, Vision Accrued Vacation, front-loaded Sick pay, Retirement Plan Options Staff Appreciation Days with pay as provided by Leadership Flex Days as provided by Leadership/ Supervisor