XaaS Solutions Specialist (Remote)

You are a highly organized, customer-focused professional who thrives in a fast-paced sales environment. You excel at managing multiple priorities simultaneously while maintaining exceptional attention to detail and accuracy. You enjoy supporting revenue-generating teams, building strong relationships with partners and vendors, and ensuring a seamless experience for customers throughout the sales lifecycle.

You communicate effectively with both internal and external stakeholders, proactively solve problems, and take ownership of your work from initiation through completion. You are analytical, resourceful, and committed to helping your team achieve success while delivering outstanding customer experiences.

As a XaaS Solutions Specialist, you will play a critical role in supporting revenue growth by providing administrative coordination, quote and order management, vendor engagement, and customer support throughout the sales lifecycle.

You will serve as a key liaison between customers, carrier partners, vendors, and internal sales teams, ensuring opportunities move efficiently from initial quote through installation and activation. Your ability to manage details, maintain accurate records, and coordinate across multiple stakeholders will directly contribute to customer satisfaction and business growth.

This role directly impacts sales productivity, operational efficiency, customer retention, and revenue performance. You will help drive successful outcomes by ensuring processes run smoothly, communications remain clear, and customer needs are addressed promptly.

• Assist Account Executives and Sales Consultants with day-to-day sales activities
• Coordinate prospect meetings, teleconferences, customer reviews, and ongoing communications
• Prepare, create, and deliver professional sales proposals, presentations, and RFP responses
• Generate quotes, sales presentations, sales orders, and contract documentation for customers and internal stakeholders
• Maintain accurate opportunity data and ensure CRM records remain current and complete

• Establish and cultivate strong working relationships with vendor and supplier partners
• Coordinate pricing, promotions, and product availability with telecom carriers and technology providers
• Submit pricing requests and compile responses into quote comparison analyses
• Assist with vendor registrations and onboarding requirements for new opportunities
• Communicate vendor support and escalation paths to customers when needed

• Process and track customer orders from submission through installation and activation
• Record closed sales and maintain accurate revenue data within CRM systems
• Assist with monthly revenue tracking and financial reporting activities
• Support contract renewals, service upgrades, and agreement modifications

• Serve as a point of contact for customer inquiries related to quotes, orders, and services
• Provide timely status updates and coordinate issue resolution with vendors and internal teams
• Support scheduling and execution of customer calls, business reviews, and ongoing account activities

• Maintain documentation related to contracts, proposals, and customer records
• Assist with reporting, forecasting support, and sales performance tracking
• Support process improvement initiatives that enhance operational efficiency and customer experience
• Perform additional duties and special projects as assigned

• 2+ years of experience in sales support, telecommunications, technology services, customer success, or a related role
• Experience supporting a sales organization in a fast-paced, customer-facing environment
• Strong organizational skills with exceptional attention to detail
• Excellent written, verbal, and presentation communication skills
• Experience working with CRM platforms and sales management tools
• Ability to manage multiple priorities while meeting deadlines
• Strong analytical and problem-solving capabilities
• Proven ability to build relationships with customers, vendors, and internal stakeholders
• Experience supporting telecommunications, cloud, managed services, or technology solutions environments preferred
• Familiarity with carrier services, connectivity solutions, or XaaS offerings preferred

• CRM platforms such as Salesforce or similar systems
• Microsoft Office Suite, including Excel, PowerPoint, and Outlook
• Quote generation and pricing analysis tools
• Contract and order management processes
• Revenue tracking and reporting systems
• Telecommunications carrier and vendor portals
• Proposal development and RFP response support

• We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
• Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
• Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.

We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.