Operations Supervisor- Rochester

Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement and are building an innovative technology-first platform to scale the entire cannabis industry. By dedicating ourselves to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.

Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, is scaling the cannabis supply chain with technology. Our ultimate goal is to become the largest distributor of cannabis products in the world.

• →Lead hourly team members to achieve daily operational and delivery goals through effective communication, feedback, coaching, and delegation.
• →Proactively seek solutions to capacity-related bottlenecks and quality deficiencies by leveraging inputs from both internal and external partners.
• →Support operational tasks on an "as needed" basis, including scheduling and facilitating product testing events, and coordinating product pick-ups.
• →Communicate with brand partners regarding scheduling, delivery windows, or other details regarding orders as needed.
• →Produce detailed, high-quality reporting of actual daily performance vs. goals.
• →Provide excellent internal and external customer service, especially when communicating with brand partners and retailers.
• →Assist in improving policies through routine communication with end users, operations management, and technical teams.
• →Oversee on-road activity, troubleshoot driver barriers, and provide sustainable solutions with safety, partner satisfaction, and efficiency in mind.
• →Stay up-to-date on industry trends and regulatory changes, adapting procedures accordingly.

• Must be 21 years or older to work in the cannabis industry 
• Cannabis experience: 2+ years of experience
• Customer Service: 2+ years experience
• Last-mile distribution and logistics: 2+ years experience
• Associate degree OR 2 years relevant work experience 
• Outstanding communication and people skills
• Knowledge of manual and systematic warehouse movement 
• Ability to lift 50 lbs., bend, stretch, and twist 
• Ability to pass pre-employment background check 
• Monday - Friday on-site work availability 
• Ability to work occasional weekend shifts 
• Clean driving record 

• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Collaborative problem-solving abilities
• Detail-oriented and highly analytical work habits
• Excellent time management skills
• Low-ego, adaptable, and high EQ
• Familiarity with routing-based software platforms
• Able to have disciplinary conversations with employees
• Familiarity with MS Office, Google Suite, and various business software (e.g., ERP, CRM)
• Strong customer service, verbal/written communication, and interpersonal skills 
• Must be able to multitask, meet deadlines, and perform duties with a high degree of accuracy and attention to detail
• Embodiment of Nabis Core Values