Consumer Loan Servicing Representative

United States·Upper MarlboroFull-timemid

OtherLoan Servicing Specialist

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Quick Summary

Key Responsibilities

include the following with other duties as assigned. Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Requirements Summary

7.10.2026

Technical Tools

OtherLoan Servicing Specialist

NASA Federal Credit Union is in search of a Consumer Loan Servicing Representative (CLSR) to join NASA Federal Credit Union and help members with their consumer lending needs through responsive, accurate support by phone, mail, and email. In this role, you’ll maintain loan servicing records, while serving as a liaison for member and branch transaction questions. The CLSR will post payments and payoffs, process credit protection claims, loan corrections, SCRA-related updates, GAP insurance activity, and account transfers. This role will also perform credit bureau reporting and corrections, and vehicle collateral file maintenance.

Responsibilities

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What We Offer

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✓Salary: $42,500 - $70,625 / Annually

✓401(k) with employer match up to 6% and immediate 100% vesting

✓Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)

✓High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*

✓Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+

✓Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+

✓Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+

✓Long-term Disability Insurance+*

✓Flexible Spending Medical Account (FSA)+

✓Flexible Spending Dependent Care Account+

✓Health Savings Account (HSA)+

✓Voluntary Supplemental Employee and Dependent Life Insurance+

✓Voluntary Short-term Disability Insurance+

✓Remote or Remote / Hybrid work options based on position

✓Life Insurance/AD&D+*

✓Vacation Leave (excluding Outside Loan Officers)

✓Sick and Safe Leave

✓11 Paid Holidays

✓Education Assistance

✓Employee Referral Bonus*

✓Credit Union Membership Eligible

✓Employee Assistance Program+*

✓Identity Theft Protection (Additional premiums to add family members)+*

✓Pet Insurance

✓Employee Discount Program

✓Remote or Remote / Hybrid work options based on position

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.

Posted: 7.10.2026