Mortgage Loan Servicing Representative

NASA Federal Credit Union is seeking a detail-oriented Mortgage Loan Servicing professional to deliver exceptional member service while supporting a wide range of mortgage servicing functions. This role assists members and internal partners through telephone, mail, and email communications, maintains accurate mortgage loan data, and serves as a liaison for transaction-related questions. Responsibilities include onboarding new first mortgages, setting up escrow accounts, posting mortgage payments and payoffs, processing annual escrow analyses, tracking recordation and lien releases, maintaining MERS system accuracy, processing mortgage corrections and transfers, and supporting credit bureau reporting and corrections.

• →Salary: $47,500 - $75,625 / Annually
• →401(k) with employer match up to 6% and immediate 100% vesting
• →Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)
• →High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
• →Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
• →Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
• →Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
• →Long-term Disability Insurance+*
• →Flexible Spending Medical Account (FSA)+
• →Flexible Spending Dependent Care Account+
• →Health Savings Account (HSA)+
• →Voluntary Supplemental Employee and Dependent Life Insurance+
• →Voluntary Short-term Disability Insurance+
• →Remote or Remote / Hybrid work options based on position
• →Life Insurance/AD&D+*
• →Vacation Leave (excluding Outside Loan Officers)
• →Sick and Safe Leave
• →11 Paid Holidays
• →Education Assistance
• →Employee Referral Bonus*
• →Credit Union Membership Eligible
• →Employee Assistance Program+*
• →Identity Theft Protection (Additional premiums to add family members)+*
• →Pet Insurance
• →Employee Discount Program
• →Remote or Remote / Hybrid work options based on position

 

All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions. 

 

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.