NGMS Customer Services Analyst

An enthusiastic and service focused Customer Services Analyst to join our NGMS Customer Services Team and help us provide an excellent level of customer service and technical support to our customers within the Employee Experience and Productivity portfolio. The Customer Services Analyst will handle customer issues and requests via our omnichannel contact points, collating accurate and concise information as part of the case validation and triage, before promptly resolving or escalating the case to the appropriate resolver group. Responsible for support virtual live events on various platforms such as Microsoft Teams and Zoom providing concierge service throughout the conference events. The Customer Services Analyst will have a penchant for customer excellence, communication and service delivery, with a desire to exceed customer expectations with every interaction