Customer Service Return Lane Agent

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position

The Consolidated Rental Car Facility7434 New Ridge RdSuite 347Hanover, MD, 21076

We are hiring now for immediate openings.  Responsibilities include:

• →Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• →Remind customer to check for personal belongings.  Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• →Advise and review rental charges; and provide an accurate receipt to the customer.
• →Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• →Thank customers using the prescribed dialogue.
• →Inquire about service, satisfaction and document dissatisfaction.
• →Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• →Use of proper statement to determine if vehicle is being returned with full tank of gas.
• →Complete a service alert for any mechanical and or body damage communicated by the customers.
• →Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• →Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• →Keep lot organized for ease of access and traffic flow.
• →Seek to improve job performance through self-assessment, skill development, training and goal setting
• →Maintain a regular and reliable level of attendance and punctuality
• →Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service experience in the last 5 years, preferably in a retail or restaurant setting
• Must have a valid US driver's license for at least 1 year
• Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI’s or DWI’s on driving record in the last 3 years) employment reference, education and social security.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the shift/schedules
  • 12:00 PM to 8:30 PM Thursday – Monday (Tuesday and Wednesday off).