Business Architect

The Business Architect role supports the strategic direction and implementation of business architecture solutions, ensuring alignment between business goals, operational processes, and enabling technology. This role develops and maintains the business blueprints—such as capability maps, customer journeys, value streams, and operating model components—that inform strategic decision-making and guide change across the organization.

The Business Architect collaborates closely with stakeholders across Product, Operations, IT, and Transformation to ensure initiatives are aligned to enterprise capabilities and designed in a way that promotes consistency, scalability, and a strong customer experience. The role requires clear and structured communication, adaptability to evolving business needs, and the ability to translate complex concepts into accessible models and insights.

Business Architecture Design & Maintenance

• →Develop and maintain the enterprise business architecture repositories, including capability maps, value streams, and customer journey maps.
• →Contribute to the development and documentation of the target operating model that defines how the organization delivers value to customers and stakeholders.
• →Partner with business leaders and transformation teams to identify opportunities for capability growth, efficiency, and standardization.

Business Change Alignment

• →Conduct operational impact assessments for new products, enhancements, and process changes to evaluate downstream implications on people, processes, and systems.
• →Collaborate with Product, Operations, and IT partners to evaluate how initiatives align to enterprise capabilities, value streams, and operating model design
• →Provide recommendations and mitigation strategies to support business readiness and minimize risk during change implementation.

Capability Management & Performance Improvement

• →Ensure business architecture artifacts are maintained in a structured repository that supports reuse, traceability, and decision-making.
• →Use architectural tools (e.g. customer journey maps, capability maps, process maps, etc.) to identify performance gaps, investment priorities, and improvement opportunities.
• →Partner with the Operations Excellence and PMO teams to embed capability-driven thinking into project planning and prioritization.

Stakeholder Engagement & Change Enablement

• →Support senior leaders by providing architectural insights on operating model design and business readiness.
• →Facilitate workshops, design sessions, and alignment discussions to validate models and decisions.
• →Present complex information in a clear, concise manner tailored to the audience—from front-line leaders to executives.

• Bachelor’s degree in business, finance, computer science, information systems or other related fields 

• Minimum five (5) years of experience in business architecture, business analysis, process design, or strategic transformation roles in complex, cross-functional organizations.
• Strong interpersonal skills with a focus on rapport building, active listening and appreciative inquiry building trusted relationships with stakeholders and partners 

• Willingness to dig deep and develop working knowledge of business operating model, processes and enabling technology 

• Deep analytical skills with the ability to assimilate disparate pieces of information, articulate their relevance to problem solving and apply the knowledge for optimal outcomes 

• Strong written and oral communication skills including the ability to communicate complex concepts to both technical and non-technical audiences 

• Proven track record of making timely decisions based on facts, circumstances and needs of the business 

• Master’s degree in business, finance, computer science, information systems or other related fields 

• Life & annuity industry knowledge 

• Project Management Professional (PMP) certification 

• Professional SCRUM Product Owner (PSPO) certification 

• Six Sigma certification 
• Certified Business Architect (CBA) certification