Photo Distribution Specialist 1

TITLE:                                              Photo Distribution Specialist 1   DATE REVISED:                              February 2026   FLSA:                                               Non-Exempt   DIVISION:                                       Missing Children Division   DEPARTMENT:                              Case Management Services   TRAVEL REQUIREMENT:              None   HOURS and SCHEDULE:  Monday – Friday, 9:00am to 5:30pm (37.5 hours within five (5) days per week) unless otherwise required or approved by management.   REPORTS TO:     This position reports to the Supervisor, Case Management Services and works under the general supervision of the Vice President, Missing Children Division (MCD) and Executive Director, Case Management Services.    SUPERVISION EXERCISED:           Assist in the direction of volunteers and interns with Photo Distribution duties.   RESPONSIBILITY FOR PUBLIC CONTACT:  Daily contact requiring courtesy, discretion, and sound judgment.   LICENSING AND CERTIFICATION: Must be eligible to apply for VCIN certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years. Must obtain VCIN certification within three (3) months of hire and maintain certification including completion of all required training. VCIN certification requires background screening, to include fingerprinting, criminal history check, and professional references.   GENERAL DESCRIPTION: Position is responsible for the coordination of public service efforts by providing overall photo distribution duties and support to the Missing Children Division.   ESSENTIAL DUTIES AND RESPONSIBILITIES: This position requires the ability to access and use NCIC/NLets data after successfully completing VCIN certification   Provide photo distribution duties, ensuring the timely distribution of media-ready case photos and assuring the ready availability of photographs.   Work with corporate photo partners via telephone, mail and/or electronically, sending new selections of missing child photos, and advising them of recoveries as notices are received.   Distribute posters and data to NCMEC’s special targeting poster partners (i.e. ADAM Poster program, Walmart, Vericast).   Monitor new cases, pulling or flagging those requiring special attention.    Respond to request for posters and other Photo Distribution information, both internally and externally   Perform special photo distribution requests from Case Managers.   Assist in quality control of certified, media-ready posters   Liaise with NCMEC’s Communications Department on poster related matters   As needed or directed, conduct initial training and assist with ongoing training of new staff, interns and volunteers   Assist in the direction of volunteers and interns with Photo Distribution duties.   As needed or directed, represent Photo Distribution and Photo Distribution process and distribution programs for tours and presentations   Upon request, prepare and distribute required statistical reports to staff members within the organization.    Consistently demonstrate to CMS supervisory staff the ability and skills to undertake additional responsibilities in Photo Distribution   Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide   Promote a professional image   Communicate with co-workers, NCMEC management, law enforcement officials, and others in a courteous and professional manner   Conform with and abide by all regulations, policies, work procedures, and instructions   Respond promptly when returning telephone calls and replying to correspondence   EDUCATION AND EXPERIENCE: Associates degree or higher is required; or equivalent combination of education and work experience Minimum one (1) year previous experience.   KNOWLEDGE, SKILLS, AND ABILITIES Have a solid degree of understanding of case management databases and MCD/NCMEC programs. Knowledge, understanding and ability in the operation of NCIC, NLETs, and microcomputer systems. Knowledge of word processing, spreadsheets and database software, social media/network sites, and database programs and applications. Demonstrate strong organizational ability and skills in problem-solving Ability to manage, prioritize and complete numerous tasks in a fast-paced work environment under tight deadlines. Produce work product with a high degree of accuracy and attention to detail Excellent verbal, written and telephone communication skills and a demonstrated capacity to communicate effectively and compassionately with individuals in crisis. High degree of accountability Self-starter, highly motivated and able to work with minimal supervision and direction. Strong written communication skills Excellent organizational and interpersonal skills Bilingual English/Spanish language skills preferred Adaptability, flexibility and ability to work as part of a team or in an individual capacity Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information       This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.   A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.   This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.