Data Center IT Support Manager

Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters and region IX colocations.

Ensure high availability and reliability of GPU clusters and IT infrastructure

Act as the primary escalation point for complex hardware, network, and operational incidents

Monitor and drive SLA, KPI, and incident resolution performance across IT support services

Oversee proactive maintenance, troubleshooting, and problem management activities

Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements

Maintain and improve support processes, documentation, and team training materials

Manage IT asset lifecycle activities, relates to responsibility area, including RMAs

3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment.

Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks.

Solid understanding of data center operations, server platforms, and enterprise networking principles.

Practical experience with IT service management processes (ITIL / ITSM).

Basic proficiency with Linux/Unix operating systems and command-line tools.

Proven ability to manage operational KPIs, incidents, and escalations.

Analytical skills

Proactive mindset, strong sense of ownership, and the ability to lead teams in high-pressure environments.

High proficiency in spoken and written English.

Relevant certifications and trainings