Incident Manager

• →Lead Incident and Problem Management for all hardware, firmware, and IT operational issues that impact services.
• →Coordinate between the IT Infrastructure team, Engineering, and external vendors/contractors to resolve issues and optimize communication.
• →Manage and maintain the Knowledge Base, encouraging contributions to service operation documentation.
• →Drive process improvements and follow up on corrective actions.
• →Identify opportunities for automation to prevent incidents and detect issues at an early stage.

You’re welcome to work in our office in Amsterdam, The Netherlands. 

• Proven experience in Incident and Problem Management.
• Strong understanding of data center operations, server, and network equipment.
• Hands-on experience in process design and implementation.
• Technical background in troubleshooting data center IT hardware.
• Excellent communication and coordination skills.
• Ability to create and deliver presentations, charts, diagrams, and reports.
• Strong data analysis and scripting skills for identifying deviations and trends.
• High proficiency in spoken and written English.
• Proactive, detail-oriented, and responsible approach to work.

• ITIL or equivalent service management certification.
• Driving license (category B).