Web Application Service Engineer (f/m/x)

Over the past 25 years, NETCONOMY has grown from a startup into a team of 450+ experts across ten European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from diverse backgrounds to build outstanding digital solutions.

As Web Application Service Engineer you will play a key role in supporting and assisting our customers' productive environments. In this job, you act as an interface between the customer and our project teams.

Your job’s key responsibilities are:

• Analyzing various complex application requests and independently creating solution approaches as part of the Customer Service team

• Being responsible for the seamless live operation of client systems together with our Operations Team

• Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.)

• As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will coordinate incident management and support analysis for swift client issue resolution.

• Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care

• Proactively expanding project-specific documentation