Legal Innovation Partner - APAC

The Sr. Director, Legal Innovation Partners is one of the most senior customer-facing leadership roles at NetDocuments. You will own the strategy, structure, and performance of the Legal Innovation Partner team — a group of senior practitioners embedded with NetDocuments' most strategic law firm and legal department clients to drive AI adoption, transformation, and long-term retention. 

This is a revenue-accountable leadership role. You and your team are directly responsible for the renewal and expansion of a significant portion of NetDocuments' enterprise ARR. You will build the playbook for how NetDocuments partners with firms navigating AI transformation, and you will lead that motion personally with a portfolio of the firm's most complex, highest-value relationships.

• →Lead and develop the Legal Innovation Partner team, setting performance expectations, career development frameworks, and a culture of client-first excellence
• →Own a portfolio of strategic client relationships at the Sr. Director level, personally driving renewal, expansion, and executive-level engagement with firm leadership, CIOs, and innovation partners
• →Define and continuously refine the firm's AI transformation engagement model — from initial diagnostic through adoption milestones and renewal — in partnership with Product, Engineering, and Marketing
• →Collaborate with the VP of Customer Success, Sales, and Revenue Operations to forecast and manage the renewal pipeline, identify expansion opportunities, and escalate at-risk accounts proactively
• →Represent NetDocuments at industry conferences, client advisory boards, and legal technology forums as a thought leader in legal AI adoption and firm innovation strategy
• →Partner with Legal Solutions Directors and the broader Customer Success organization to ensure seamless coordination across client-facing functions
• →Hire, coach, and retain top Legal Innovation Partner talent, with a specific focus on building a team that can command credibility in conversations with law firm management committees and C-suite legal technology leaders
• →Define and monitor success metrics for the LIP team, including NRR, renewal rate, adoption scores, and client satisfaction — and hold the team accountable to them
• →Other duties as assigned

• 12+ years of experience in legal technology, legal operations, enterprise customer success, or a combination thereof — with at least 4 years in a leadership role
• Deep understanding of law firm operations, legal department workflows, and the current state of AI adoption in the legal industry — you can have a peer-level conversation with a firm's Managing Partner, CIO, or Chief Innovation Officer
• Demonstrated track record of owning and growing a book of business in a B2B SaaS or legal technology environment, including direct accountability for renewal and expansion outcomes
• Experience building or leading customer success, professional services, or client advisory teams in enterprise technology
• Strong executive presence and communication skills — you are as comfortable presenting to a firm's Management Committee as you are workshopping an adoption roadmap with a legal technology manager
• JD or equivalent legal industry experience preferred. Prior law firm practice, legal operations leadership, or legal technology experience working with AmLaw 200 firms or large legal departments is a significant advantage
• Familiarity with document management systems, legal AI platforms, and the broader LegalTech ecosystem
• Ability to travel up to 30% to client sites, conferences, and internal team meetings. 

• →The People! 
• →90% healthcare premiums company covered 
• →HSA company contribution 
• →401K match at 4% with immediate vesting 
• →Flexible PTO (typically 3 to 4 weeks a year) 
• →10 paid holidays 
• →Monthly contributions for life activities & wellness 
• →Access to LinkedIn learning with monthly dedicated time to explore