Senior Documentation Engineer
Quick Summary
About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United,
Design, build, and maintain the documentation infrastructure and publishing pipelines, including versioned, gated internal and external sites.
Implement CI/CD checks for documentation quality, syntax, broken links, and build validation.
Enable interactive API documentation, code samples, and SDK integration for developer audiences.
Work with technical writers to integrate MDX/Markdown content, conditional output, and content reuse patterns.
Maintain and improve documentation build processes, templates, and tooling.
Troubleshoot and resolve platform, build, or deployment issues for both internal and external documentation sites.
Support migration from legacy tools (e.g., RoboHelp) to modern docs platforms (e.g., Docusaurus, GitHub Pages, or similar).
Collaborate with engineers and DevOps to integrate documentation into development workflows.
Contribute to documentation standards, style guides, and best practices for docs-as-code.
3+ years experience as a developer, DevOps engineer, or technical engineer with experience in documentation infrastructure or docs-as-code workflows.
Strong knowledge of Git-based workflows, CI/CD pipelines, and version control.
Experience with documentation frameworks and static site generators (e.g., Docusaurus, Sphinx, Hugo, Jekyll).
Familiarity with MDX/Markdown, structured content, and conditional output for multiple audiences.
Basic front-end development skills (HTML, CSS, JS) to customize docs sites.
Experience implementing interactive documentation, API reference tools, or developer portals.
Ability to troubleshoot build, deployment, and hosting issues (AWS, GitHub Pages, Netlify, or similar).
Strong collaboration skills to work closely with writers and engineers.
Excellent problem-solving and communication skills.
Listing Details
- Posted
- January 30, 2026
- First seen
- March 26, 2026
- Last seen
- April 20, 2026
Posting Health
- Days active
- 24
- Repost count
- 0
- Trust Level
- 52%
- Scored at
- April 20, 2026
Signal breakdown

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience.
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