Senior Product Manager

Own roadmap and delivery for: CCaaS/agent desk integrations, Integration Builder + Actions runtime productization, SDKs/embedded experiences, and extension contracts.

Define “integration tiers” (basic → advanced → regulated/mission-critical) with clear requirements and supportability rules.

Partner with Engineering to create standardized patterns for:

• authentication + secrets,

• environment parity,

• schema validation + compatibility versioning,

• reliable execution + rollback.

• Partner with Data Science/QA to define test harnesses and release gates that cover:

  • multi-turn conversational flows,

  • tool-call success/failure scenarios,

  • latency and load behavior,

  • safety/guardrail compliance.

  • Work with Delivery/CS to convert repeat patterns into templates and reusable assets while keeping a firm line between product scope and project scope.

Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).

5–8+ years Product Management experience in B2B SaaS platforms, developer tools, integration products, or workflow automation.

Strong experience with enterprise integrations: APIs, eventing/webhooks, OAuth/JWT, schemas, error handling, and production operability.

Demonstrated hands-on product judgment in AI/LLM-enabled systems, including:

• prompt/policy controls and guardrails,

• tool calling patterns and reliability,

• evaluation/quality gating,

• observability and production operations.

CCaaS/agent desk integration experience; voice/telephony concepts are a plus.

Experience with regulated enterprise requirements (audit trails, approvals, RBAC patterns, least privilege).

Familiarity building SDKs or developer platforms (docs, sample apps, versioning, backward compatibility).

Experience supporting mission-critical latency/availability constraints and incident response readiness.