Service Coordinator

Manila,Manilamid

OtherService Coordinator

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Quick Summary

Key Responsibilities

Review service tickets and work orders; assign field technicians based on location, skill set, urgency,

Technical Tools

OtherService Coordinator

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

The Service Coordinator will ensure seamless service delivery across multiple regions by scheduling and overseeing physical security tasks—including access control and video surveillance support. You’ll collaborate with internal teams, technicians, vendors, and clients to ensure technical jobs are scheduled appropriately, communicated clearly, and executed efficiently. This role directly impacts customer satisfaction and operational success across global territories.

The following include but may not be limited to the responsibilities of the Service Coordinator:

Review service tickets and work orders; assign field technicians based on location, skill set, urgency, and availability
Monitor technician check‑in/check‑out and validate successful job execution
Prepare and distribute scopes of work and site‑specific requirements (credentials, access badges, etc.)
Maintain and adjust field schedules; proactively manage shifting priorities
Act as the first escalation point for service delays and field issues
Respond promptly and professionally to clients, vendors, and internal stakeholders
Track service metrics including SLA compliance, margins, start times, and forecast data
Compile and deliver KPI and operational reports for internal and customer business reviews
Manage ticket data across internal systems and customer portals
Maintain documentation for installation progress, invoice status, and project records
Ensure technician notes are accurate, detailed, and aligned with service standards
Coordinate with facilities teams, subcontractors, and vendors for timely material procurement and delivery
Close work orders and collect required deliverables to support invoicing
Ensure compliance with company procedures and customer requirements for system access and tool usage
Perform additional operational duties as required

Remote
8 AM-5PM CST or 9AM-6PM CST

Successful candidate must possess:

Tertiary qualification in a relevant field
1–2 years of experience in service coordination or project delivery
Experience supporting business‑to‑business (B2B) clients
Foundational knowledge of IT and network infrastructure
Experience with access control and/or video surveillance systems
Familiarity with facilities management and contractor coordination
Proven ability to manage service coordination or project delivery in fast‑paced environments
Strong multitasking, communication, and problem-solving skills
Detail-oriented with the ability to work with urgency and accuracy
Confident in coordinating vendors, subcontractors, and internal teams
Comfortable working with technical systems, portals, and operational tools