Technical Team Leader

Monday to Friday, 38 hours per week, based in our Newcastle office with onsite work and occasional travel to other office locations.

Aside from providing leadership to the technical team, the Technical Team Leader ensures that client satisfaction, service levels and performance targets are met, while optimizing resources and maintaining high morale. The role also includes acting as a technical escalation point and delivering hands-on client support

Other key responsibilities include but may not be limited to following:

• Lead and support the team; act as an escalation point
• Manage daily operations, scheduling, and rostering
• Allocate resources based on priorities and capacity
• Coach, mentor, and drive team performance
• Support training, performance management, and hiring processes
• Oversee leave approvals and ensure team coverage
• Maintain service quality, SLAs, and updated procedures
• Communicate with stakeholders and collaborate on solutions
• Ensure accurate tracking in ConnectWise
• Support service delivery, projects, and technical tasks
• Deliver excellent client service and build relationships
• Promote clear team communication
• Ensure compliance with WHS policies
• Perform other related duties as needed

Successful candidate must possess:

• At least five years' experience in a similar role
• Must have strong technical expertise and networking experience (LAN)
• Relevant vendor certifications (e.g., Microsoft, Cisco, VMware)
• Knowledge of Windows Server, AD, DNS, O365, Exchange, virtualization
• SAN/NAS experience (desirable)
• Experience meeting performance targets; management experience a plus
• Strong leadership, communication, and interpersonal skills
• Client-focused with a professional approach
• Able to multitask, prioritize, and solve problems effectively
• Proactive, self-motivated, and willing to share knowledge
• Committed to quality, innovation, and continuous improvement