Service Desk L1

United Statesmid

Other

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Quick Summary

Requirements Summary

2+ years of experience in IT Help Desk, Service Desk, or Technical Support roles Experience supporting Windows operating systems, Microsoft 365,

Technical Tools

Other

Unlock Your Future with Nexaminds!

At Nexaminds, we're on a mission to redefine industries with AI. We're passionate about the limitless potential of artificial intelligence to transform businesses, streamline processes, and drive growth.

Join us on our visionary journey. We're leading the way in AI solutions, and we're committed to innovation, collaboration, and ethical practices. Become a part of our team and shape the future powered by intelligent machines. If you're driven by ambition, success, fun, and learning, Nexaminds is where you belong.

Requirements

~2 min read

Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
Troubleshoot and resolve hardware, software, account access, and application issues for end users
Support Windows operating systems, Microsoft 365, Active Directory, VPN connectivity, and Windows 365 VDI environments
Provision, configure, and deploy new devices using Windows Autopilot
Perform password resets, account unlocks, MFA support, and user access management
Escalate complex technical issues to Level 2 support or specialized application teams when necessary
Accurately document, prioritize, and manage incidents and service requests while meeting SLA expectations
Assist with onboarding and offboarding activities by provisioning user accounts, devices, and application access
Support healthcare applications including Facets, Athenahealth, and EZCAP
Maintain accurate documentation and contribute to the IT knowledge base
Follow security, SOX, and HIPAA compliance policies when handling user accounts and sensitive information
Participate in an on-call rotation to provide after-hours support for critical incidents
Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency

What you can expect from us

Here at Nexaminds, we're not your typical workplace. We're all about creating a friendly and trusting environment where you can thrive. Why does this matter? Well, trust and openness lead to better quality, innovation, commitment to getting the job done, efficiency, and cost-effectiveness.

Stock options 📈
Remote work options 🏠
Flexible working hours 🕜
Benefits above the law
But it's not just about the work; it's about the people too. You'll be collaborating with some seriously awesome IT pros.
You'll have access to mentorship and tons of opportunities to learn and level up.

Ready to embark on this journey with us? 🚀🎉 If you're feeling the excitement, go ahead and apply!