Nextech13mo ago

Customer Experience Intern (Summer 2026 Internship) - Remote United States

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InternCustomer SuccessCustomer Experience InternCustomer Experience

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Quick Summary

Overview

Why join Nextech? We are a leader in specialty healthcare technology solutions. We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay,

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InternCustomer SuccessCustomer Experience InternCustomer Experience

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

Summer Internship 2026:

The Nextech Summer Internship Program provides opportunity for those early in their career to encounter a breadth of experience in the fast-paced medical software Industry.

We have many departments looking to hire an intern this summer. Some include and are not limited to: Finance, Accounting, Human Resources, Software Development, Marketing, Sales, and Product Management.

The program is approximately 10-12 weeks long; starting June 2nd and continuing through August 7th.

This is a paid internship. Interns may work up to 28 hours per week. Weekly schedules will be decided on depending on the manager and their department.

Our Talent Acquisition team will be reviewing resumes periodically and will be reaching out for interviews in the coming weeks (please review selection process below).

Job Summary:

We are seeking a curious, analytical, and forward-thinking intern to join our Client Experience team. This internship offers a unique opportunity to gain hands-on exposure to real-world project management and client implementation processes within a fast-paced SaaS environment.

This role is designed for a student who is eager to learn by observing, questioning, and improving. The intern will work closely with our Project Management and Implementation teams to understand how we onboard and support clients, while identifying opportunities to challenge the status quo, streamline workflows, and introduce innovative solutions.

You will partner cross-functionally with teams such as Implementation, Support, Client Success, Product, and Operations to evaluate current processes and help shape the future of how we deliver exceptional client experiences.

This is not a traditional internship. You won’t just execute tasks—you’ll help us rethink how we work. Your perspective will directly contribute to improving how we deliver for our clients and scale our operations.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, PCI and other regulations, as appropriate.

In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:

Shadow Project Managers and Implementation Specialists to gain a deep understanding of our end-to-end client onboarding and implementation lifecycle

Observe team workflows, tools, and communication patterns to identify inefficiencies or friction points

Ask thoughtful questions to uncover “why” behind existing processes

Identify opportunities to improve efficiency, reduce manual work, and enhance scalability

Research and propose solutions including automation, tooling enhancements, or process redesign

Challenge existing workflows with a fresh perspective and data-driven insights

Analyze operational data, client feedback, and internal metrics to identify trends and improvement opportunities

Translate findings into clear recommendations and actionable insights

Assist with ongoing Implementation and Project Management initiatives

Support documentation of workflows, best practices, and process improvements

Help track progress and outcomes of improvement initiatives

Partner with teams across the organization (Implementation, Support, Client Success, Product, etc.) to understand dependencies and opportunities for alignment

Participate in team meetings and contribute ideas to improve collaboration and delivery

You develop a strong understanding of how SaaS implementation and project management functions operate

You identify meaningful opportunities to improve efficiency, scalability, or client experience

You deliver at least one high-impact recommendation or solution that challenges current processes

You present your findings and ideas to team leadership at the end of the internship

Currently pursuing a Bachelor’s degree (Business, Healthcare Administration, Information Systems, or related field preferred)
Strong analytical and problem-solving skills
Naturally curious with a desire to understand how things work—and how they can be improved
Excellent communication and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Experience with Microsoft Office

Interest in project management, implementation, consulting, operations, or process improvement

Familiarity with project management and implementation methodologies

Exposure to SaaS, healthcare technology, or customer experience environments

Experience with tools such as Salesforce, or similar

Remote

Activities require a significant amount of work in front of a computer monitor

Candidates will first complete a brief one-way video interview, answering 5-6 questions to showcase their skills and experience. An invitation will be sent via email from Criteria Corp.

Skill-based assessment through our vendor Criteria

Interview with Hiring Manager

Panel interview with Team