Customer Service Associate

The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. 

• →Delivers superior guest service and ensure absolute customer satisfaction
• →Maintains customer satisfaction by providing solutions to concerns
• →Learns and uses the GUEST program
• →Greet Customers. Be sincere
• →Use a smile. Project a friendly manner
• →Engage the customer in casual conversation
• →Show respect toward customers purchases
• →Thank them
• →Understand all aspects of the cashier/bagger position
• →Supervises front end cleanliness and organization
• →Controls traffic flow on the front
• →Ensures compliance with all laws, policies and procedures through regular front end management
• →Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
• →Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
• →Handles software and hardware equipment issues
• →Work within company programs, policies and procedures
• →Follows safety policies and procedures; is a safety role model
• →Other duties as assigned by supervisor 

• Customer service skills
• Genuine
• Friendly
• Leadership skills
• Communication skills
• Honesty/Integrity
• Money handling skills
• Ability to multi-task
• High energy level
• Adaptability 

• →Manages 3-12 Associates on the front end. 
• →Follows NFI policies and applicable federal, state and local laws.
• →Assign and direct work
• →Address complaints and resolves problems

• There is no required education and/or experience 

• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write routine reports and correspondence. 
• Present information and respond to questions from groups of managers, clients, customers, and the general public. 

• Basic math concepts (addition, subtraction, division, multiplication) 

• There is no required certifications, licenses, or registrations 

• Slip resistant shoes with closed toe and heel
• Ladders
• Stepladder
• Uniform per store policy

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Stoop
• Kneel
• Crouch
• Communicate with associates and customers
• Lift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Overhead lifting
• Climb
• Balance
• Lift and/or move up to 25 pounds   

Occasionally (Less than 1/3 of the time)

• Sit
• Crawl
• Smell
• Lift and/or move up to 50 pounds

Vision

• Close
• Distance
• Peripheral
• Depth perception
• Ability to adjust focus
• Ability to distinguish colors 

Occasionally

• Risk of electrical shock
• Outdoor weather conditions from exterior doors
• Chemicals while cleaning

Noise Level

• Moderate