Fleet Controller

Norman Goodfellows is looking for a Fleet Controller to join our team. This candidate will need to coordinate and monitor the daily operations of the company’s delivery fleet, ensuring efficient, cost-effective, and compliant distribution of liquor products to customers while maintaining high service levels. Key Responsibilities 1. Fleet Coordination & Scheduling Plan and schedule daily delivery routes for drivers Allocate vehicles and drivers based on delivery requirements Adjust routes in real-time to accommodate urgent or changing orders Ensure optimal vehicle utilisation and route efficiency 2. Driver Management Brief drivers on routes, delivery notes, and expectations Monitor driver performance, punctuality, and behaviour Ensure compliance with company policies and road safety regulations Assist with basic driver queries and issue resolution 3. Delivery Monitoring Track deliveries and ensure on-time arrival at customers Communicate with drivers throughout the day regarding delays or issues Provide feedback to sales/admin teams on delivery status Handle delivery-related customer complaints and escalate where needed Monitor and update Geotags (Correct Locations) for client address Make use of the Vortex system, that shows live deviations and error logs for current routes 4. Compliance & Documentation Ensure all delivery documentation (invoices, PODs) is correctly completed and returned Monitor vehicle licensing, permits, and compliance requirements (especially relevant to liquor transport regulations) Ensure adherence to company SOPs and legal requirements 5. Fleet Maintenance & Reporting Monitor vehicle condition and report maintenance requirements Schedule services, repairs, and inspections Track fuel usage and highlight any irregularities Maintain basic fleet records and reporting 6. Stock & Risk Control (Operational Support) Assist in minimizing losses, breakages, and theft during transportation Ensure correct loading and offloading procedures are followed Support stock control processes where required Requirements Grade 12 (Matric) 2–4 years’ experience in a logistics, fleet, or distribution role Experience in FMCG or liquor distribution is highly advantageous Basic computer literacy (Excel, email, delivery systems) Valid driver’s licence (advantageous) Benefits Provident Fund Group life and funeral cover