Software Engineer III/Senior, Admin

ngrok is an all-in-one cloud networking platform that secures, transforms, and routes traffic to services running anywhere. Instead of cobbling together nginx, NLBs, VPNs, model routers, and oodles of other tools, developers solve every networking problem with one gateway. Doesn’t matter if they’re sharing localhost or running AI workloads in production.

We're trusted by more than 9 million developers at companies like GitHub, Okta, HashiCorp, and Twilio. What started as a way to put your local app on a public URL has grown into a universal gateway for API delivery, AI inference, device fleets, and site-to-site connectivity. It’s the same ngrok that millions of developers have loved and leaned on every day for years, now with the power to run production traffic at scale.

A few things you should know:

• We are obsessed with our pets, Viper sunglasses and Bufo (yes, the toad)
• We have a designated Chief Emoji Officer - they are vital to our success!
• We like software that’s serious and culture that’s not

Still reading? Good. There's more below worth your time.

Our Admin Engineering team builds the systems that decide who can access ngrok, what they can do, and how everything is configured.

We own identity, access control, and configuration at scale—users, certificates, service accounts, domains, policies. If it answers “who can do what?”, it’s our problem. When things work, nobody notices. When they don’t, people get locked out or something gets exposed that really shouldn’t be.

A lot of this work lives in the tension between power and safety. Customers want full control and APIs for everything. They also want guardrails and sane defaults. You’ll build systems that manage both—without making either side miserable.

Design and operate the services and APIs behind admin workflows—the layer that defines how ngrok behaves in production.

Develop and evolve IAM/RBAC systems across users, certificates, and service accounts. If something can authenticate or authorize, you’ll touch it.

Build global configuration systems for domains, policies, and traffic behavior—flexible enough for automation, safe enough for humans.

Improve observability across admin workflows so we can answer “what changed?” without guessing or digging through logs for an hour.

Work with product and platform teams to deliver features that are stable, understandable, and actually usable in production.

Ensure admin systems stay scalable, reliable, and hard to misuse—because mistakes here tend to be very visible.

• You’ve built backend systems that needed to be correct and hard to misuse
• You’re comfortable in Go, Rust, Java, or C/C++
• You understand APIs, distributed systems, and why auth is never “just add auth”
• You take ownership, especially when things get weird

Extra credit if you’ve worked on:

• Admin platforms, IAM, or enterprise SaaS
• Certificates, identity systems, or observability
• Systems where flexibility vs. safety is a constant fight

ngrok runs entirely on AWS. Engineers develop by using remote development tools and/or ssh to connect to remote EC2 environments that run a full Kubernetes cluster of the ngrok stack, closely mirroring production. The codebase is primarily Go and TypeScript. We use Postgres for persistence, Kafka for streaming, Protobuf for service boundaries, and Kubernetes, Terraform, Helm, and Buildkite to operate and ship reliably. React is used for user interfaces, and GitHub supports our development workflows and remembers everything.

This is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays.

All candidates must be US-based, and legally authorized to work in the United States.

At this time, ngrok is unable to provide visa sponsorship for this position. Applicants must be authorized to work in the United States on a permanent, ongoing basis without the need for current or future sponsorship.

• Tier 1 (SF, LA, Seattle, NYC): $202,500 – $247,500
• Tier 2 (rest of US): $$186,300 – $227,700

• Tier 1 (SF, LA, Seattle, NYC): $180,000 – $220,000
• Tier 2 (rest of US): $165,500 – $202,400

Job level and actual compensation will be evaluated based on factors including, but not limited to, qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location. We provide an attractive mix of salary and equity.

#LI-Hybrid