Maintenance Supervisor for Parkway Crossing

Maintenance Supervisor 

Location:  Parkway Crossing - Asheville, NC

SUMMARY:

Along with the Community Manager, the Maintenance Supervisor is responsible for overseeing the physical assets, general maintenance repairs, apartment make-readies, preventive maintenance and construction or rehabilitation projects for an apartment community. Responsible for walking and accepting units from construction, maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. Must be flexible and able to work varied schedule, including weekends and some holidays as required.                                                                                                     

 I.  ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise, schedule, and perform maintenance activities with staff
• Coordinate with office team on inspections, move-ins/outs, and reports
• Plan weekly make-ready and service request schedules
• Assign tasks, monitor progress, and ensure quality completion
• Provide feedback on staff performance and assist with hiring/training
• Respond to service requests, prioritize emergencies, and reduce callbacks
• Coordinate vendor work and warranty repairs
• Prepare vacant units for occupancy, including inspections and cleanouts
• Identify and resolve recurring maintenance issues
• Conduct daily property inspections for hazards and needed repairs
• Perform and schedule preventive maintenance
• Maintain maintenance budgets and order supplies (with approval for major costs)
• Train staff in safety, technical skills, and career development
• Ensure work area cleanliness and organization
• Respond to emergencies (weather, fire, flood, etc.)
• Manage vendors, contracts, and quality control
• Assist other properties if needed
• Perform any and all other duties as requested or assigned by your supervisor / manager.
• This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by the NHE management team.

 II.  KNOWLEDGE, SKILLS AND ABILITIES 

• Proficiency with maintenance tools and equipment (HVAC, plumbing, electrical systems, appliances, etc.)
• Strong troubleshooting and decision-making skills
• Ability to prioritize tasks, manage stress, and multitask
• Excellent communication and customer service skills
• Detail-oriented, professional, and capable of working independently

III.  SUPERVISORY RESPONSIBILITIES

Under direction of the Community Manager, supervises on-site maintenance staff, which may include Apprentice Techs, Techs, and Groundskeepers.

IV.  QUALIFICATIONS

• Construction experience preferred.
• Previous supervisory experience is required.
• Must be able to troubleshoot and repair HVAC equipment, plumbing systems, electronic systems, all major appliances, pool and spa equipment and other systems on community (gates, phone jacks, irrigation systems, etc.).
• Must have a valid driver’s license or means of immediate transportation to provide service calls.

V.  EDUCATIONAL AND/OR EXPERIENCE

• High School Diploma or equivalent required; some college or trade school preferred.
• Position requires a minimum of 5 years general maintenance experience and/or at least 1-year multi-family, industrial or institutional Service Request experience.
• TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS
  
  • Freon Recovery Certification Type I and II, or Universal.
  • Certified Apartment Service Technician (CAMT) preferred.
  • Certifications in boilers, plumbing, HVAC (basic and advanced), journeyman license, use of fire extinguisher and first aid preferred.
  • Must have training in compressor diagnosis, appliance repair, etc.
  • Must have certifications/permits required by city or state to perform job responsibilities (i.e., pool operations, maintenance, electrical, plumbing, HVAC, etc.).
  • Painting experience.

VI.  LANGUAGE/MATHEMATICAL/REASONING ABILITY

Ability to generate reports, business correspondence.  Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Must be able to read and write in English at intermediate level to read diagrams, meters, instructions, write reports, etc.  Must be able to apply common sense understanding and carry out instructions and plans furnished written and verbally.

VII.  PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequent standing, walking, bending, lifting (50+ lbs), climbing ladders/roofs
• Use of tools and small equipment requiring manual dexterity
• Exposure to outdoor conditions and moderate noise
• Must use safety equipment and follow safety procedures

VIII.  WORKING CONDITIONS AND ENVIRONMENT

While performing the duties of this job, the employee primarily works indoors/outdoors from the NHE, Inc. on-site property.  The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities.  The noise level in the work environment is usually moderate.

IX.  POLICIES AND PROCEDURES

The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.  

BENEFITS

All full-time employees are eligible to participate in our benefits program.  NHE offers:

• HDHP Health Insurance Plan
• PPO Health Insurance Plan
• Vision Insurance
• Dental Insurance
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance
  
• Health Savings Account (offered for HDHP plan)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401k Retirement plan
• 12 Paid Holidays (includes Birthday Holiday)
• Up to 130 hours of PTO

About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

EOE