Nice3h ago

Agentic Voice - Product Manager

GermanyRemotemid

Product

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Quick Summary

Key Responsibilities

Define and drive the voice product strategy, covering telephony infrastructure, SIP integrations, voice gateways, media handling, STT/TTS providers, and real-time orchestration.

Technical Tools

Product

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Role Title: Product Manager (Technical – Agentic Voice)
Department: Product Management
Location: Hybrid or Remote (EU time zone) – Germany
Employment Type: Full-time

As a Technical Product Manager for Agentic Voice at Cognigy, you will lead the strategy and execution of our next-generation voice capabilities at the intersection of conversational AI, real-time voice infrastructure, and enterprise-grade platform architecture.

You will own the Agentic Voice domain — including telephony integrations, SIP and carrier connectivity, real-time media streaming, STT/TTS orchestration, latency optimization, and voice-native agent behaviors. You will work closely with engineering, design, customer-facing teams, and go-to-market partners to define what we build, why we build it, and how we measure success in voice-first enterprise environments.

You will translate complex voice network constraints and AI capabilities into scalable, reliable, and high-impact product outcomes. This role requires strong technical fluency in voice systems and AI-driven speech technologies. You will report to the Director of Product.

Responsibilities

~1 min read

Reporting into: Director - Product Management

Job type: Individual contributor.

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About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.