Director, Product Manager, AI

NiCE is looking for a Director of AI Product Management to define and drive the vision for our next generation of AI-native solutions. This is a senior leadership role at the intersection of strategy, innovation, and execution — one that will shape how AI transforms enterprise CX at global scale.

As Director, you will own the AI product strategy across NiCE's CX platform, leading the product management aspect and work hand-in-hand with engineering, data science, design, and go-to-market functions. You will be the voice of AI product leadership — influencing executive decisions, engaging enterprise customers, and ensuring NiCE stays definitively ahead of the market.

You bring both strategic altitude and hands-on AI fluency: able to set a multi-year vision one hour and prototype a product concept the next. You are equally comfortable in a boardroom and a build sprint.

• Define and own the multi-year AI product roadmap for NiCE's CX platform, ensuring AI is built as a foundational capability — not a feature add-on
• Translate market signals, competitive dynamics, and customer needs into a differentiated, compelling AI product strategy
• Champion AI-first thinking across the product organization, establishing standards for how AI capabilities are conceived, evaluated, and shipped

• Build a high-performing product culture that values speed, experimentation, customer obsession, and rigorous decision-making
• Partner with engineering, data science, and design leadership to align roadmaps and resource allocation

• Drive AI product delivery from concept to customer value — using prototypes, experiments, and validated product artifacts as core tools of the process
• Maintain NiCE's standards for enterprise readiness: security, compliance, governance, and scalability
• Establish data-driven frameworks for measuring AI product performance, model quality, and business impact

• Serve as a senior point of contact for strategic customers and partners, representing NiCE's AI product vision with authority and clarity
• Lead customer advisory sessions, executive briefings, and industry forums to shape market perception and gather deep product insight
• Monitor the competitive AI landscape and proactively identify opportunities to outpace competitors

• Partner closely with Sales, Marketing, and Customer Success to enable go-to-market motions and ensure AI capabilities land with customers effectively
• Collaborate with NiCE's AI/ML research and platform teams to prioritize foundational investments that power the product roadmap
• Influence senior leadership and executive stakeholders on AI product investments, priorities, and trade-offs

• 8+ years of product management experience, with a track record of delivering enterprise-grade AI, cloud, or data-driven solutions
• 3+ years in a product leadership role, managing and developing PM teams
• Deep understanding of AI/ML concepts — including model behavior, evaluation, deployment, and lifecycle management — with the ability to translate technical complexity into clear product decisions
• Demonstrated ability to define and execute on long-horizon AI product strategy while maintaining velocity at the team level
• Proven success influencing across organizational boundaries — from engineering and data science to C-suite and enterprise customers
• Strong commercial instincts: ability to connect AI capabilities to business outcomes, pricing strategy, and competitive positioning
• Exceptional communication and storytelling skills — able to inspire internally and represent NiCE's AI vision externally
• Experience managing multiple concurrent workstreams across global, cross-functional teams
• Willingness to travel globally
• Bachelor's degree in Computer Science, Engineering, or a related technical field; advanced degree is an advantage

• Hands-on experience with Generative AI, LLM-based products, or agentic AI systems
• Background in Contact Center, CCaaS, WEM, or enterprise CX platforms
• Experience with cloud-native architectures (AWS, Azure, or GCP) at scale
• Familiarity with regulated enterprise environments: compliance, recording, IP telephony, or data privacy
• Experience building or scaling AI product practices within a larger product organization

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.