Director, Strategic Initiatives

This role is part of a core team of strong, senior generalists deployed against whatever the TMO's highest-priority work is at a given moment: AI transformation, the Quote-to-Cash transformation, execution of NiCE's cost efficiency agenda, or the next exciting initiative connected to the Company's strategic mandate that doesn't yet have a natural owner. Rather than owning one fixed domain, each member of this bench moves to where the need is greatest, reporting directly to the VP of Transformation.

This is not a program coordination role, and it is not a junior support seat. It's an individual-contributor operator role for someone who has already done substantive strategy or transformation work and wants to keep operating at that altitude — turning ambiguity into actionable strategy, engaging senior stakeholders directly, and driving initiatives to an outcome, without needing to manage people to have impact. Think of it as the TMO's internal consulting capacity: a bench that can be pointed at the next critical problem without a new hire or a new scope definition every time the agenda shifts.

● Get deployed by the COO / VP against the TMO's highest-priority initiative at any given time — AI transformation, Quote-to-Cash, cost efficiency execution, or a new strategic mandate — and move again once the priority shifts

● Structure ambiguous, cross-functional problems into clear problem statements, hypotheses, and workplans without being told how

● Operate as an individual contributor who can independently run a workstream — or a diagnostic effort, such as a cost or organizational-health benchmarking exercise — end to end

● Drive accountability across functions and seniority levels without direct management authority — convening workstreams, aligning competing stakeholders, and holding the right people to the right outcomes

● Move fluidly across problem types within a single year — an AI use case business case one quarter, a Quote-to-Cash workstream the next, a cost-lever initiative after that — without losing rigor or credibility

● Write and communicate at an executive level — recommendations that land with senior functional leaders, not just get presented to them

● MBB (or equivalent top-tier) consulting background — non-negotiable. This is the baseline for structured problem-solving and executive presence, and what allows this role to operate independently from day one.

● Current-level Project Leader or Principal tenure (or the equivalent at another top-tier firm), or a former MBB consultant with a few years since in an operating role. Senior enough to hold their ground with senior stakeholders, but still functioning as an individual contributor rather than a people manager — this is IC capacity, not a management track.

● Pure generalist range across strategy, operations, AI, and analytics work — not deep specialization in one domain. Candidates who have only ever done one type of work, however deeply, are a weaker fit

● A track record of driving outcomes, not just running well-structured programs — knows the difference between a program that looks good in a status update and one that's actually delivering

● Comfortable in front of senior stakeholders fast — can be in a room with a functional SVP or VP in week two of an assignment and be taken seriously

● Able to drive accountability across people they don't manage, including people senior to them in other functions — influence over mandate

Experience inside a company navigating rapid growth, transformation, or a significant strategic shift — the best proxy for what this role will encounter.

Exposure to AI-driven transformation, cost/organizational-health diagnostics, or a quote-to-cash / revenue systems modernization effort — any one of these is a plus, given the bench flexes across all of them.

Prior experience operating as part of a flexible, cross-functional team deployed against shifting priorities, rather than a single fixed-scope role — comfort with ambiguity in one's own mandate, not just the work itself.

Join an ever-growing, market disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. You get to play a major part in this transformation and benefit from a diverse remit with exposure to many parts of the business. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!