Senior Education Operations

We are looking for an LMS Administrator to serve as the subject matter expert for our Cornerstone OnDemand (CSOD) platform. You will own end-to-end LMS administration, ensuring seamless, high-quality learning experiences for employees, customers, and partners while driving efficiency through automation and continuous improvement.

Own day-to-day LMS administration, configuration, and system maintenance.

Manage and maintain learning objects (ILT, eLearning, certifications, assessments) and system settings (assignments, approvals, notifications).

Administer user roles, permissions, groups, and access controls.

Provide operational support—troubleshooting issues, handling requests, and managing escalations.

Execute bulk data operations, transcript management, and data governance activities.

Review and test CSOD quarterly releases, ensuring system readiness and quality.

Develop and maintain reports and dashboards to support learning analytics.

Drive process improvements, automation, and AI-enabled enhancements to improve efficiency.

Partner with cross-functional teams (Training, IT, Vendors) to ensure smooth delivery and continuous system optimization.

Required Skills & Experience

Hands-on experience administering Cornerstone OnDemand (CSOD) or similar LMS platforms.

Strong expertise in LMS configuration, content setup, and transcript management.

Solid understanding of learning operations and LMS workflows.

Experience with reporting and analytics tools (Power BI, Tableau, or similar).

Working knowledge of SCORM/API standards, HTML/CSS/JavaScript, and REST APIs.

Strong problem-solving, communication, and stakeholder management skills.

Behavioral Skills

Detail-oriented with a strong focus on data accuracy and quality.

Ability to manage multiple priorities in a fast-paced environment.

Proactive, ownership-driven mindset with a focus on continuous improvement.

Experience with automation tools or scripting

Exposure to AI-enabled workflows

Advanced proficiency in Excel and PowerPoint

Join a global, market-leading organization where you’ll work with top talent to deliver impactful learning solutions at scale. At NiCE, every day is an opportunity to innovate, learn, and grow

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Reporting into: Tech Manager
Role Type: Individual Contributor