Senior IT Software Engineer (AI)

The Senior Software Engineer is a customer-facing role responsible for implementing, configuring, and delivering AI-driven and Conversational AI solutions across the NiCE ecosystem.  As a hands-on technical contributor, you will build integrations, configure conversational AI platforms, and ensure high-quality execution of project deliverables.  

Design, Build and integrate APIs, webhooks, and microservices connecting LLMs and AI models to enterprise platforms and workflows.

Implement prompt engineering strategies, RAG pipelines, and agent orchestration frameworks LLM & AI Model Expertise

Apply knowledge of large language models (GPT-4, Claude, Gemini, Llama, etc.) to design appropriate solutions for customer use cases.

Evaluate and select the right model, fine-tuning approach, or retrieval strategy for each project based on accuracy, latency, and cost requirements.

Stay current with the rapidly evolving LLM ecosystem including model releases, agent frameworks, and emerging AI tooling.

Understand and work within NiCE internal processes and systems (e.g., CRMs, knowledge bases, ticketing/support tools, and operational platforms) to ensure solutions fit real-world constraints.

Bachelor’s degree in Computer Science or a related field.

4–7 years of software development experience building scalable, high-performance enterprise applications.

Strong understanding of AI and NLP technologies, including LLMs, RAG, AI agents, GPTs, and Copilot-style assistants.

Hands-on experience with automation and orchestration tools such as n8n, Copilot Studio, or similar platforms.

Proficiency in REST APIs, JSON, cloud SDKs, and integration technologies.

Familiarity with vector databases, embeddings, and RAG architecture.

Proven ability to translate business needs into practical AI solutions and measurable outcomes.

Strong problem-solving skills with the ability to rapidly prototype, debug, and deliver solutions.

Demonstrated passion for AI, continuous learning, and applying emerging technologies to improve workflows.

Ability to thrive in a fast-paced environment, managing multiple priorities and adapting quickly to change.

Experience with NiCE Cognigy (conversational AI & agent orchestration platform), or similar CCaaS / conversational AI platforms.

Background in contact centre, or enterprise SaaS environments.

Exposure to voice AI, speech-to-text/text-to-speech pipelines, or real-time AI in contact Centre contexts.

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Reporting Into: Group Manager

Role Type: Individual Contributor