Senior Knowledge Specialist

India - Punesenior

Other

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Quick Summary

Overview

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Technical Tools

javascriptagile

Convert legacy and unstructured documents into AI-ready formats (structured, standardized, and tagged)
Apply and maintain content standards, metadata, and taxonomy definitions
Curate, review, and update knowledge assets to ensure accuracy and relevance
Identify gaps, duplication, and outdated information in the knowledge base
Collaborate with subject matter experts to validate and refine content
Ensure knowledge is optimized for AI-driven search and agent workflows
Maintain version control and document lifecycle processes
Monitor content quality and adherence to governance guidelines
Support integration of curated content into AI systems and workflows

Experience in knowledge management, content curation, or information architecture
Strong understanding of structured vs. unstructured content
Familiarity with preparing content for AI/search systems (e.g., metadata tagging, chunking, formatting)
Ability to work independently with cross-functional stakeholders
Strong attention to detail and content quality

Nice to Have

~1 min read

IAAP CPACC or WAS certification (or working toward it)
Experience in Agile development environments
Understanding of inclusive design principles
Basic knowledge of front‑end technologies (HTML/CSS/JavaScript)

You will also have an advantage if you have:-

Experience with enterprise knowledge bases or content management systems
Exposure to AI-driven search, retrieval systems, or agent workflows
Understanding of taxonomy and metadata frameworks

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Req ID: 10853
Reporting into: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.