Senior Professional Services Engineer

Philippines - Manilasenior

OtherProfessional Services Engineer

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Quick Summary

Key Responsibilities

Lead complex implementations from pilot to full deployment, ensuring scalable, high performing CX and AI solutions for enterprise customers. Configure, program, and develop NICE solutions,

Requirements Summary

Enable customers and partners through configuration workshops, and guidance that builds long-term self-sufficiency. Supervise during project life cycle any junior level client staff,

Technical Tools

OtherProfessional Services Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Senior Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes consulting, implementing, configuring, and optimizing NiCE applications, such as CXone, CRM integrations, AI-driven applications and other digital solutions for enterprise contact centres. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions, whilst mentoring junior NiCE staff.

Requirements

~1 min read

Bachelor's degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.

5+ years of professional experience, including at least 1+ year working with digital channels, AI, or bot-driven applications.

Proven expertise in:

Supporting large enterprise environments, including complex integrations and deployments at scale.
Configuring contact center technologies.
CRM integrations, APIs, and related ecosystem technologies.

Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.

Design and documentation of workflows using diagramming tools such as Lucidchart or Microsoft Visio and supporting detailed use cases, test plans, and UAT guidance

Familiarity with:

Generative AI models, NLU techniques, automation principles.
Emerging trends in digital customer engagement.
Desired personal traits.

Analytical and inquisitive mindset.

Team and customer-oriented with strong interpersonal skills.

Early adopter of innovative technologies.

Strong sense of accountability and ownership.

Professional communication, behaviour and demeanour.

Experience the NICE-FLEX hybrid model with two days in the office and three days of remote work per week, fostering collaboration and innovation while maintaining work-life balance

Requisition ID: 11526

Reporting into: Manager, Professional Services
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.