Field IT Generalist

Nightingale Veterinary Partners is a fast-growing family of veterinary practices, headquartered in New York City. The organization includes practices in New York, New Jersey, Connecticut, Pennsylvania, Massachusetts and Florida.

We are building a company focused on clinical excellence, sustainable growth, and long-term value creation. As we continue to scale, we are seeking an IT Generalist who wants to play a meaningful role in helping shape the future of the organization.

• →Provide remote and onsite support for computers, printers, EMR label printers, phones, networks, Wi-Fi, and other hospital technology
• →Administer Google Workspace, Microsoft 365, Adobe applications, user accounts, onboarding, and offboarding
• →Purchase computers, monitors, printers, EMR label printers, networking equipment, and other IT supplies; maintain inventory and coordinate repairs and replacements
• →Support technology setup for new hospital openings, expansions, and relocations
• →Support veterinary practice software and integrations with imaging, laboratory, pharmacy, and diagnostic systems
• →Troubleshoot VoIP phones, security cameras, access controls, firewalls, switches, and wireless access points
• →Maintain device security, software updates, multifactor authentication, and antivirus protection
• →Manage support requests, documentation, and third-party vendors
• →Travel to hospital locations and provide occasional after-hours support for urgent issues and new openings

• Schedule may vary based on project needs, deliveries, practice openings, and site priorities.
• Some early morning, evening, or weekend availability may be needed during launches or time-sensitive projects.
• Occasional out-of-state travel with overnight stays may be required.
• Maintain professionalism while onsite at active veterinary hospitals, construction sites, and new practice locations.

• At least two years of experience in an IT support, help desk, desktop support, or IT generalist role
• Strong knowledge of Google Workspace, Windows computers, printers, networking, Microsoft 365, and Adobe applications
• Experience purchasing, configuring, and supporting computers, printers, label printers, and related equipment
• Working knowledge of network troubleshooting, device management, and basic cybersecurity
• Ability to troubleshoot independently, communicate clearly, and prioritize requests across multiple locations
• Ability to travel, sometimes with limited notice, and provide occasional after-hours support
• Valid driver's license and reliable transportation

• Experience supporting veterinary hospitals, healthcare environments, or other multi-location organizations
• Knowledge of veterinary practice management software and related diagnostic, pharmacy, imaging, or laboratory integrations