Veterinary Launch Operations Associate

Nightingale Veterinary Partners is a fast-growing family of veterinary practices, headquartered in New York City. The organization includes practices in New York, New Jersey, Connecticut, Pennsylvania, Massachusetts and Florida.

We are building a company focused on clinical excellence, sustainable growth, and long-term value creation. As we continue to scale, we are seeking an IT Generalist who wants to play a meaningful role in helping shape the future of the organization.

The Launch Operations Associate helps make sure new hospitals are organized, stocked, tested, and ready for the team and clients. The right person will notice what needs to be done, keep track of details, work well with others, and communicate quickly when something needs additional support.

• Receive, unpack, organize, and track equipment and supplies
• Match packing slips to purchase orders and report missing or damaged items
• Stage equipment and supplies in the correct rooms and keep work areas organized
• Maintain a punch list and track outstanding items
• Coordinate with delivery drivers, vendors, and installers
• Take photos, document issues, and follow up on incomplete work
• Prepare rooms, workstations, and supplies before staff arrive

• Help staff set up and log in
• Answer basic questions about supplies, rooms, and equipment
• Restock supplies and test labels, barcodes, phones, printers, and payment terminals
• Escalate operational issues as they arise

• When not assigned to a launch, work regular shifts at existing veterinary hospitals based on staffing and operational needs.

• Previous veterinary hospital experience is required
• Experience as a veterinary assistant, technician, client service representative, or similar role is preferred
• Strong organization, follow-through, and communication skills
• Comfortable with physical, administrative, and basic technical tasks
• Able to work independently and manage changing priorities
• Comfortable traveling and working early mornings, evenings, or weekends

• Ability to stand and walk for extended periods
• Ability to unpack, move, and organize equipment and supplies
• Ability to lift up to 40 pounds
• Reliable transportation