Client Partner (Customer Success)

United States·Redwood CityFull-timemid

OtherClient Partner

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Quick Summary

Overview

Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience.

Technical Tools

sqlcustomer-successhealthtech

Nimble, a Swoop company, is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly.

The Client Partner is a crucial member of the Nimble team, supporting new and current pharmacy partners as the lead point of contact, post launch. As we grow nationwide, you will increase client engagement with Nimble features and create new sales opportunities by aligning pharmacy goals with revenue-focused growth.

Effectively train and manage a book of business of Nimble pharmacy partners, providing proactive solutions to using Nimble and recommending services/features to improve pharmacy revenue and performance

Act as a technical advisor to clients, helping them understand how Nimble’s solutions integrate with their systems

Analyze client data to identify optimization opportunities and present findings in a technical yet client-friendly way

Actively impact pharmacy partner success by understanding pharmacists' workflows, recurring issues, and product performance

Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers

Develop durable relationships with owner(s) and staff of partner pharmacies to provide front line support

Serve as the technical escalation point for key clients when complex issues arise

Guide clients on API usage, best practices, and troubleshooting common integration issues

Post launch, liaise between the engineering team and clients to translate technical requirements

Work closely with the product and engineering teams to stay updated on new features

Use tools like dashboards, SQL to pull key metrics for customer success

4+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, sales

Proactive and confident partner guidance through new Nimble processes

Positive attitude and ability to work in a fast-paced, constantly evolving environment

Excellent verbal and written communication skills

Pharmacy experience highly preferred, but not required

Bachelor's degree

Compassionate and driven colleagues in a collaborative, high-impact environment

Accelerated career growth in a fast-growing company

Direct access to executives and a transparent company culture

Rare opportunity to change an industry and lives of millions

We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do

Medical / Dental / Vision / 401K package that fits your needs

Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year

11 Paid Holidays

Work out of our HQ in beautiful downtown Redwood City

At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!

Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.