Hearing Assistant

London Or EdinburghPermanent - Full Timemid

OtherAdministratorAssistant

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Quick Summary

Overview

About the team and what we doThe Hearings Team plays a vital role in delivering both physical and virtual hearings. We ensure the hearing centre operates smoothly,

Technical Tools

OtherAdministratorAssistant

About the team and what we do
The Hearings Team plays a vital role in delivering both physical and virtual hearings. We ensure the hearing centre operates smoothly, that participants are supported throughout the process, and that all essential administrative tasks are completed accurately, efficiently and to a consistently high standard.

Your role and impact

Our work provides the structure and coordination needed for hearings to proceed efficiently, ensuring all participants receive clear information and a consistent, high‑quality experience.

As a Hearings Assistant, you’ll play an important part in this by completing key pre and post hearing administrative tasks, ensuring records and follow‑up actions are processed accurately and on time. You’ll also support payment processing linked to hearings, maintaining clear and accurate documentation.

Alongside this, you’ll assist colleagues at the hearing centre reception, welcoming participants, responding to queries and helping to create a calm and professional environment. Your attention to detail, clear communication and ability to manage competing priorities will contribute directly to the smooth running of both physical and virtual hearings.

What you’ll bring

We’re looking for someone who is organised, proactive and committed to delivering high-quality work. You’ll thrive in a busy environment, be confident managing competing priorities and take pride in providing excellent customer service.

You’ll bring:

Experience providing administrative support within a busy office or customer focused environment
Strong organisational skills with the ability to prioritise workloads and meet deadlines accurately
Excellent written and verbal communication skills with a professional and empathetic approach
Good IT skills, including Microsoft Office applications and Adobe software packages
A high level of attention to detail and the ability to handle sensitive and confidential information appropriately
A collaborative mindset and willingness to support colleagues and contribute positively to the team
A commitment to equality, diversity and inclusion in the way you work and interact with others

Salary Details
London -£27,706 -£28,151
Edinburgh - £25,676- ££26,180

Please note that this role requires you to review and work with sensitive and distressing material relating to fitness to practice cases and you will be given the appropriate support to deal with this material.