Channel Account Manager

The Channel Account Manager role manages and enables the success of a defined set of existing partners and grows adoption of the entire suite of NMI products. Reporting to the Director of Channel Accounts, you will be part of a collaborative and engaged team responsible for supporting and growing our ISO and ISV partners in North America. This is a unique opportunity to be part of a fast growing team that helps our partners deliver innovative experiences in the payments landscape.

Attendance within the Cape Town office for US Working Hours is required for this role. 

Client Relationship Management:

• →Build and maintain strong, trusting relationships with clients/customers.
• →Serve as the main point of contact for all client inquiries, requests, and issues.
• →Conduct regular check-ins with clients to assess satisfaction and identify opportunities for improvement.
• →Anticipate client needs and proactively offer solutions and support.

Account Planning and Strategy:

• →Develop strategic account plans outlining objectives, goals, and action steps for each client.
• →Collaborate with internal teams (sales, marketing, product development) to align strategies and deliver value to clients.
• →Identify growth opportunities within existing accounts and develop strategies to maximize revenue.

Sales and Revenue Generation:

• →Identify upselling and cross-selling opportunities within the account base.
• →Work closely with the sales team to pursue new business opportunities and expand the client portfolio.
• →Meet or exceed sales targets and revenue goals set for the assigned accounts.

Problem Solving and Issue Resolution:

• →Address client concerns and resolve issues in a timely and satisfactory manner.
• →Escalate complex issues to the appropriate internal teams and follow up to ensure resolution.
• →Act as an advocate for clients within the organization, championing their needs and priorities.

Reporting and Documentation:

• →Maintain accurate records of client interactions, including meetings, emails, and phone calls.
• →Prepare regular reports on account activity, sales performance, and client satisfaction metrics.
• →Use data and analytics to identify trends, opportunities, and areas for improvement.

• Bachelor’s Degree or demonstrated experience within a related field.
• Proven experience in account management, sales, or customer service.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Results-driven with a focus on customer satisfaction and revenue growth.

• Availability for occasional travel to meet with clients or attend industry events.
• Willingness to work flexible hours to accommodate client needs or time zone differences.