Customer Support Associate, FDM Division

Customer Support Associate, FDM
Division

Department: Customer Service Job Status: Full Time
FLSA Status: Non-exempt Reports To: Supervisor, FDM
Grade/Level: (HR use only) Amount of Travel Required: < 15%
Job Type: Regular Positions Supervised: None
Work Schedule &
Location:

M-F Hours TBD
Hybrid in Watsonville, CA
(within 40 miles), or Remote

Position Control: xxx-xxxxx-xxx (HR use only)

About Nordic Naturals:
At Nordic Naturals, we take pride in crafting foundational nutrients to help people all over the world live healthy
lives. Our mission is to give people, pets, and families the highest-quality nutrients possible to be well and support
optimal health. This seemingly simple mission of global health relies on a dedicated team of motivated employees
who share our passion for nutrition and wellness. Join us and discover how rewarding it can be to make a living
while contributing to a truly great cause.
A career with Nordic Naturals is more than just a job. Every day, our employees bring out the best in each other by
drawing on individual strengths to achieve company-wide goals. Every person at Nordic Naturals plays a role in our
company’s success, creating an inspiring atmosphere of trust and collaboration, with ample opportunity for
professional growth. We care deeply about what we do, and how we do it.
It’s easy to love what you do when your job is to help others be healthy.
Job Summary:
The Customer Support Associate, FDM Division, will provide high-level support by performing clerical functions
such as order entry, EDI processing, shipping acknowledgments, invoicing, tracking, and communication. This
includes coordinating allocations with inventory, customer-specific requirements, and communication. This is a
great opportunity to join an amazing company and develop your career with America’s # 1 Omega-3 supplement
brand.
Location Statement:
This is a remote position for those who live outside of 40 miles from Nordic Naturals headquarters in Watsonville,
CA. Our culture is very important to us and for team members who live inside of the 40-mile radius we expect them
to be able to travel to headquarters, 3 days each week. For remote employees that live outside of the 40-mile
radius, we expect them to be able to travel to headquarters, once every 3 months, if required.
Reasonable Accommodations Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable
accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable
qualified individuals with disabilities to perform the essential functions.

10/30/23

Key Responsibilities:
● Process customer orders, PO Acknowledgements, Advance Shipment Notices, and Invoice sales orders and
assist with other EDI functions
● As applicable and directed, interact with vendors providing the highest level of customer service
● Assist with inquiries from vendors, brokers, stores, and account managers
● Required to be knowledgeable, have relationships with, and know all details about assigned accounts and
contacts
● Process returns, damages, and credits for Retail customers
● Manage shipping/delivery discrepancies with Warehouse and Sales Operations
● Work directly with different departments; Warehouse, Operations, Accounting, education, QA, etc. to
handle and solve issues and build relationships
● Responsible for updating trackers and keeping Management and Operations informed on specific data
related to order information
● Attend meetings, take notes on all action items, and execute action items as directed
● Miscellaneous projects when needed for the department
● Stay informed and educated on new and existing products by attending and/or viewing live or recorded
product trainings
● Other duties as assigned
Position Qualifications:
● 2+ years of customer service experience
● Ability to multitask in a fast-paced environment
● Proficiency and understanding of SAP, and EDI
● Salesforce and/or SPS experience is a plus
● Strong verbal and written skills
● Excellent time management and attention to detail
● Comfortable moving through high-order volumes with strict timelines

Pay, Benefits & Perks:
The estimated hourly pay for this role is $$. This pay is an estimate and the exact compensation may vary
depending on an applicant's location, skills, prior experience, professional qualifications, and other relevant factors.
Additional compensation may also include incentive compensation (i.e. bonus or commission) if applicable.
At Nordic Naturals, ‘step one’ toward achieving our goal of a healthy world is taking care of our family of
employees. We offer a comprehensive and attractive benefits program to employees and eligible family members.
Our benefits & perks include the following:
● Multiple Health Plan Options
● Dental & Vision
● Dedicated Mental Health & Wellness Plan
● Access to Multiple EAP Plans
● Employer Paid Life Insurance
● PTO
● Paid Holidays (9 holidays per year)
● Paid Sabbatical (3 weeks of paid sabbatical after every 5 years of employment)
● 401(k) Retirement Plan (employer matches dollar for dollar up to 3%)
● Free Monthly Supplements
● Product Discount Program
● Wellness Coach
Nordic Naturals is an equal opportunity employer. A pre-employment drug screening and background check are
conditions of employment.

10/30/23

At Nordic Naturals, we’re committed to delivering the world’s safest, most effective nutrients essential to health.
Our award-winning omega-3 fish oil and other foundational nutrients are research supported, expertly formulated,
rigorously tested, proven effective and, best of all, great tasting. With products for the whole family, we deliver the
nutrients essential for healthy living.
Nordic Naturals has been revolutionizing omega-3s since 1995, pioneering a new definition of fish oil as it relates to
purity, freshness, taste, and dosage. Headquartered in Watsonville, CA, the company has expanded beyond solely
omega-3s and offers complementary, foundational nutrients essential to health. Our portfolio, which is distributed
to over 35 countries, includes more than 200 products in a variety of flavors and formulations for adults, kids,
athletes, and pets. Family owned; Nordic Naturals works passionately to see generations of healthier, happier
people around the world.
Nordic Naturals offers a great work environment, support for a healthy lifestyle, and an opportunity to be part of a
company that’s making a positive difference. We are committed to the shared goal of promoting health and
wellness by delivering the world’s safest, most effective omega oils. We see a growing worldwide market and need
a great team of people to enable our company to continue to fulfill its mission.
Competency Statements
● Positive - Ability to view all situations with a positive attitude.
● Accountable – takes ownership for responsibilities, acknowledges and learns from mistakes
● Innovative - Ability to look beyond the standard solutions and "think outside the box".
● Independent – Must be self-motivated and able to manage obligations without direct supervision
● Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to
defend a position or idea.
● Communication - Ability to communicate effectively with others using spoken and written word clearly
and concisely.
● Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
● Enthusiastic - Ability to bring energy to the performance of a task.
● Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or
her own drive or initiative.