IT Engineer

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  Own day-to-day IT operations and internal support processes, ensuring reliability and responsiveness

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  Manage account provisioning and deprovisioning across systems

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  Support integration of new tools, automation, and workflows across SaaS systems

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  Collaborate with HR and Ops on onboarding/offboarding and asset management

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  Act as an escalation point for IT issues and ensure high-quality internal support

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  Maintain office networks, printers, conference rooms & Wi-Fi

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  Work closely with employees and executives at Norm Ai and Norm Law to ensure technology needs are met

• Contribute to defining and implementing company-wide IT and security policies

• Work with Engineering to align IT controls with application security posture

• Identify and implement improvements to IT automation, observability, and compliance readiness

• Drive adoption of best practices in endpoint and SaaS security hygiene

• Apply a strong security mindset to IT systems and contribute to security initiatives.

• Design, implement and maintain secure baseline configurations for key IT and SaaS platforms (ex. Okta, Google Workspace, M365, Slack)

• Support device hardening efforts for company-managed endpoints

• Assist with implementation and ongoing operation of security tooling such as endpoint protection, mobile device management, and secure authentication

• Support rollout and enforcement of access controls, MFA, SSO, and device security policies

• Participate in identifying and remediating security misconfigurations and hygiene issues across endpoints and SaaS systems

• Work with security team members to remediate incidents, misconfigurations and hygiene issues

• Contribute to security-related documentation, including configurations, runbooks, and operational controls

• 5-10 years of experience in IT, security engineering, or systems administration

• Proven experience with at least several of:

  • Okta (SSO, MFA, lifecycle management, workflows)

  • Google Workspace administration

  • JAMF and MacOS system hardening

  • Endpoint protection tools (CrowdStrike, SentinelOne, etc.)

  • SaaS configuration management and automation

• Strong understanding of security principles (least privilege, zero trust, endpoint hardening, patching)

• Experience implementing and maintaining SSO and MDM integrations

• Excellent troubleshooting and systems-level thinking skills

• Strong written documentation and communication skills

• Experience in startup or high-growth environments

• Familiarity with compliance frameworks (SOC2, ISO 27001, etc.)

• Automation or scripting experience (Python, Bash, MDM APIs, Okta Workflows)

• Experience managing Slack Enterprise, ChatGPT Enterprise, or similar collaboration platforms

• Experience with Microsoft 365, iManage, Intapp, and Litera

• Exposure to vulnerability management and security telemetry tools

• Security certifications (Security+, Okta Certified Professional, CISSP, etc.)

Location: New York City

Work model: Hybrid

In-office expectation: 4-5 days per week

To learn more about Norm Ai, visit our website.