IT Support Specialist

Serve as the primary on-site IT support resource for plant operations, ensuring uptime across systems that directly support production, logistics, and shop-floor activities. This role focuses on hands-on technical support, rapid issue resolution, and maintaining operational continuity in a fast-paced manufacturing environment.

• Act as the first point of contact for all plant IT issues (hardware, software, network, and user support)
• Provide Level 1 and Level 2 support for plant users including operators, supervisors, and plant leadership
• Troubleshoot and resolve issues related to:
  • Workstations and laptops
  • Printers and label printers
  • RF scanners and barcode systems
  • Shop-floor terminals and production systems
• Support network connectivity issues (WiFi, wired connections, device access) in coordination with central IT
• Log, track, and manage incidents through the IT service management system and escalate when needed

• Provide support for production and logistics systems used on the shop floor
• Ensure uptime and functionality of real-time production tracking systems and devices
• Assist with troubleshooting issues impacting:
  • Production reporting
  • Inventory movements
  • Data capture from manufacturing equipment
• Support integration points between shop-floor systems and backend applications

• Provide basic user support for SAP-related transactions as needed (inventory, production confirmations, etc.)
• Help identify whether issues are user error, process gaps, or system-related before escalation
• Coordinate with centralized SAP teams for advanced troubleshooting

• Provide hands-on support and guidance to plant personnel on IT systems and tools
• Assist with onboarding and basic training for new users
• Reinforce standard processes and improve user adoption of systems

• Act as the local IT liaison between plant operations and corporate IT teams
• Support system rollouts, upgrades, and on-site deployments
• Identify recurring issues and recommend practical improvements to stability and efficiency

• 2–5 years of experience in IT support, help desk, or desktop support (manufacturing environment preferred)
• Experience supporting end-user hardware, printers, and network connectivity
• Exposure to shop-floor or industrial IT environments is a strong plus

• Strong troubleshooting skills across:
  • Windows environments
  • Hardware and peripherals (printers, scanners, RF devices)
  • Basic networking (connectivity, device setup, troubleshooting)
• Familiarity with IT service management tools (ticketing systems)
• Basic understanding of enterprise systems (SAP or similar ERP) preferred but NOT required

• Strong communication skills with ability to support non-technical users in a production environment
• Ability to operate under time-sensitive, production-critical conditions
• High ownership mindset with focus on fast resolution and minimizing downtime
• Comfortable working on-site and supporting off-hours when needed

• Fully on-site at manufacturing plant
• May require on-call or extended hours during production issues or system deployments

For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.