Medical Office Call Center Representative - Bilingual

• →Assist with patient check-in and check-out procedures
• →Schedule appointments and manage the office calendar
• →Able to manage heavy phone call volume and respond to inquiries in a professional and courteous manner
• →Perform data entry tasks to update patient records and medical information
• →Provide excellent customer service to patients, addressing their needs and concerns
• →Communicate effectively with patients, medical staff, and insurance companies
• →Maintain confidentiality of patient information and adhere to HIPAA regulations
• →Assist with billing and insurance claims processing
• →Ensure the cleanliness and organization of the reception area

• High school diploma or general education degree (GED) equivalent, required.
• Minimum of one (1) year of customer service experience required.
• High call volume experience required.
• Working knowledge of medical office referrals and authorization process and insurance verification, required.
• Working knowledge of medical terminology, CPT and ICD-10 coding, required.
• Working knowledge of registration requirements and HIPAA regulatory requirements, required.
• Must be proficient in Electronic Medical Records (EMR) system and Microsoft Office.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have satisfactory background check inclusive of criminal, employment reference, education, and social security.

Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply! 

National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.