BPO Customer Care Associate

Responsibilities: • Performs timely and accurate review of electronic records/documentation scanning for completeness of submissions in accordance with established policies. • Identifies opportunities and reports on inaccuracies that may be present in reviewed documents • Learns CRM system and is able to access different internal online resources to obtain required information in a timely manner.• Performing inbound and outbound calls to insurance companies, medical facilities and customers in the US. • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met • Analyzing medical insurance claims for quality assurance • Resolving moderately routine questions following pre-established guidelines • Performing routine research on customer inquiries. • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements: • Proficiency in Microsoft office programs and general computer operations • Ability to learn and follow basic direction on process• Must have mastery of the English language, both oral and written • Must be detail-oriented and organized to maintain accurate records • Must have the ability to focus and work quickly • Able to work independently • Sense of urgency in reporting any concerns to immediate supervisor • High School diploma or equivalent required • 1-2 years’ experience working in the medical field preferred Inclusion. Belonging. Unleashing the power of being unique. At NTT DATA what you do matters. Because here YOU can.