BPO Customer Care Collections Senior Rep

Position's General Duties and Tasks In these roles you will be responsible for: * Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. * Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met * Analyzing medical insurance claims for quality assurance * Resolving moderately routine questions following pre-established guidelines * Performing routine research on customer inquiries. * Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements for this role include: * Ability to work regularly scheduled shifts from Monday-Friday according to US time. * High school diploma * 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. * 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. * 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement. *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.