Communications Specialist

Req ID: 371351 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Communications Specialist to join our team in Arlington, Virginia (US-VA), United States (US). NTT DATA is seeking a skilled Communications Specialist to manage strategic communication within our Business Relationship Management team. Using strong written and verbal communication skills, the Communications Specialist ensures clear and effective dissemination of information to enhance stakeholder awareness, collaboration, and service transparency. The Communications Specialist supports the IT Customer Excellence Liaison (ICEL) program by enabling effective, consistent, and customer-focused communication across IT and Business stakeholders. Key Responsibilities * Develop and execute communication strategies to promote IT services and capabilities. * Craft clear, concise, and engaging messaging aligned with organizational goals and values. * Utilize diverse communication channels (email, newsletters, intranet, and more) to reach stakeholders effectively. * Collaborate with IT teams and business units to ensure accurate and timely dissemination of information. * Provide mission awareness data and reporting to enhance stakeholder engagement and transparency. * Identify gaps in communication processes and recommend improvements to templates, workflows, and messaging standards. ICEL Program Support * Partner with government-appointed ICELs to track IT department requests and ensure timely follow‑up and resolution. * Support communication flow between ICELs, IT teams, and leadership to maintain alignment and visibility into ongoing issues. * Monitor and document escalations, ensuring they are routed appropriately and communicated clearly to stakeholders. * Maintain organized records and status updates to help ICELs manage priorities and drive customer excellence across supported organizations. Required Skills & Qualifications * Minimum 5 years’ experience supporting the Communications role/responsibilities described above. * Ability to obtain/maintain a Public Trust clearance. Preferred Qualifications * Communication Expertise: Strong written and verbal communication skills with the ability to craft strategic messaging. * Attention to Detail: Ensures accuracy, clarity, and consistency in all communications and tracking activities. * Collaboration: Skilled at working with cross-functional teams, government stakeholders, and technical teams. * Organizational Skills: Ability to manage multiple concurrent requests, deadlines, and communication flows. * Experience supporting liaison or customer advocacy programs is a plus. * Knowledge of ITIL principles and IT service management processes. * Familiarity with performance metrics, customer satisfaction monitoring, and stakeholder engagement strategies. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.