Desktop Support Associate-Helpdesk

Req ID: 378751 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. All candidates are required to be full time. Interest in working on Daytime support including weekends and holidays. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements. Day to Day job Duties: (what this person will do on a daily/weekly basis) • General L1 technical support for hardware and MS Office packages • Answer technical support calls, resolving and escalating to other support groups • Provide support based on email and self service requests. • Document troubleshooting steps and detailed description of the customer incidents and requests • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures Basic Qualifications: (what are the skills required to this job with minimum years of experience on each) * Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience * Minimum of 1 year of technical troubleshooting experience Travel: No Travel required Degree: High school diploma or equivalent required Nice to Have; (But not a must) * Experience in a call center environment * Demonstrate a service philosophy in all interactions with clinicians and colleagues * Effective communication and interpersonal skills * Proficient typing and English language skills (both verbally and in writing) * Strong active listening capabilities to fully understand caller’s needs / requests * Exceptional ability to work optimally in a fast-paced environment #LI-LATAM About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.