Lead Storage & Data Protection Support Engineer

Req ID: 376655 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Lead Storage & Data Protection Support Engineer to join our team in Hyderabad, Telangana (IN-TG), India (IN). Job Description – Lead Storage & Data Protection Support Engineer (L2/L3) Experience: 8–12 Years (Lead Level Preferred) Location: India / Global Delivery Centers Shift: 24x7 Support (On-call & Rotational) ________________________________________ Role Overview We are seeking a highly skilled Lead Storage & Data Protection Support Engineer to lead first-level support operations for enterprise storage, backup, and SAN environments. The role involves managing 24x7 support operations, mentoring team members, and ensuring high availability, performance, and reliability of storage and backup systems. ________________________________________ Key Responsibilities 1\. Leadership & Operations • Act as Lead for First-Level Support Team (L2/L3 escalation point). • Create, publish, and manage 24x7 staff coverage schedules. • Ensure adherence to SLAs, incident response timelines, and operational excellence. • Mentor team members and drive process improvements. ________________________________________ 2\. Backup & Data Protection • Manage and troubleshoot backup environments: o File-level restore, VM restore, BMR (Bare Metal Recovery) o Backup failure analysis and resolution • Configure and support: o NetBackup (FL, NBMR) o Acronis backup solutions • Perform backup validation, DR testing, and recovery operations ________________________________________ 3\. Storage & SAN Management • Configure and support enterprise storage systems: o Dell EMC XtremIO (XIO), PowerMax, PowerStore, Unity o VPLEX (Local & Metro) o Pure Storage, IBM Storage • Perform: o LUN provisioning, allocation, and performance tuning o Storage capacity planning and monitoring ________________________________________ 4\. SAN Switch Administration • Manage and configure Brocade SAN switches (SANnav): o Zoning, fabric management, ISL configuration o Troubleshooting connectivity and performance issues ________________________________________ 5\. NAS & Replication • Configure and manage NAS storage: o Unity, Isilon (SMB/NFS protocols) • Set up and monitor: o Replication and failover mechanisms ________________________________________ 6\. OS & Virtualization Support • Configure storage at OS level: o Windows, Linux, VMware ESXi • VMware support: o Datastore provisioning & expansion o Storage vMotion o VM storage troubleshooting ________________________________________ 7\. Monitoring & Incident Management • Monitor and optimize performance across: o Storage arrays: XIO, PowerMax, PowerStore, Unity, VPLEX o SAN: Brocade ports o NAS: Isilon o OS: Linux/Windows (Grafana or similar tools) • Respond to Data Domain alerts: o Connectivity issues, temperature alerts, hardware failures • Perform: o Log collection and analysis o Hardware replacement coordination ________________________________________ 8\. Vendor Management • Create and manage support tickets with Dell EMC, Pure Storage, IBM • Coordinate for issue resolution, replacements, and escalations ________________________________________ Required Skills & Experience Mandatory Skills • 8–12 years of experience in Storage, SAN, and Backup Support • Strong hands-on experience with: o Dell EMC Storage (XIO, PowerMax, Unity, PowerStore) o VPLEX (Local & Metro) o Brocade SAN switches (SANnav) • Backup technologies: o NetBackup (NBMR, FL restore) o Acronis • Strong OS knowledge: o Linux & Windows storage administration • VMware: o Datastore provisioning, migration, and storage integration • Monitoring tools (Grafana or similar) ________________________________________ Preferred Skills • Experience with: o Data Domain o Pure Storage, IBM storage systems • Knowledge of scripting/automation (Shell/Python) • ITIL-based incident and change management experience ________________________________________ Certifications (Preferred) • Dell EMC Proven Professional • VMware Certified Professional (VCP) • Brocade SAN Certification • Veritas NetBackup Certification • ITIL Foundation About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. 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