Technical Customer Analyst

Req ID: 376652 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Customer Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job Description: Technical Customer-Facing Analyst (Managed File Transfer) Title : Technical Analyst Customer Facing (Managed File Transfer) - Remote The position is responsible for being a deep subject matter expert and performing activities required for the support of secured IT infrastructure, its administration and documentation of Managed File Transfer environment its setups, support of file transfer and connection failures primarily leveraging the Axway Secure Transport solution. The role combines technical expertise, leadership skills, and customer interaction to ensure the seamless operation of secure file transfer services for our clients. Key Responsibilities 1\. Technical Management • Axway Secure Transport Solution Administration (Account setup, transfer sites, routes, file tracking, credentials, certificate management). Ensure system availability, scalability, and security for critical file transfer processes. • Troubleshoot and resolve technical issues including file transfer failures, connection issues and server operations working closely with the team and other stakeholders. • Documentation of implementations (New, Modify, & Decommission) • Manage work direction, lead and influence, mentor, and provide feedback to others within team • Oversee execution of key strategic initiatives • Create and conduct logical design based on architectural reviews • Serve as collaborate pivot point between the engineers and management • Knowledge and capabilities around PCI-DSS related processes for data handling • Other duties as assigned 2\. Customer Engagement • Act as the primary technical point of contact for clients regarding MFT services. • Collaborate with clients to understand their business needs and provide tailored MFT solutions. • Ensure timely and effective communication regarding incidents, updates, and enhancements. 3\. Compliance and Security • Ensure compliance with industry regulations and security standards, such as GDPR, HIPAA, and PCI DSS. • Conduct regular audits, risk assessments, and vulnerability management. Qualifications and Skills Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Technical Skills: • Proficiency in Axway Secure Transport configuration, administration, and troubleshooting. • Strong understanding of protocols such as SFTP, FTP, HTTPS, AS2, and APIs. • Should be able to write adhoc SQL queries. • Knowledge of system integrations and scripting (e.g., Python, Shell). • Experience in ITIL processes for incident, change, and problem management using ServiceNow. • Experience in Axway Secure Transport*, Axway Sentinel • Experience with enterprise server clusters • Linux capabilities • Familiarity with SSL/SSH Certificates, SSH Cypher/Algorithms and PGP encryption UPS - PUBLIC • Familiarity with RESTful API calls and scripting • Experience working in environment with regulatory compliance requirements (HIPAA, PCI, etc.) • Understanding of security implications of domain Preferred Qualifications • Certification in Axway Secure Transport or related technologies. • ITIL Foundations Certification Employment Type : Full-Time/Contractor Location: Remote Minimum Job Requirements • Mon to Fri 8:00am to 5:00pm ET. Ability to work a flexible schedule including weekends, holidays, overtime, on-call, and shifts outside of core business hour About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. 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