Sr. Client Delivery Analyst

Data Quality Manager – Africa & Middle East

Cairo, Egypt

1.      Client Service & Stakeholder Partnership

·       Expert Advisory: Serve as the subject matter expert (SME) for Client Service teams, providing guidance on complex data quality matters and methodology in terms they can act on.

·       Stakeholder Management: Balance the high-pressure needs of Client Service with the practical constraints of Operations, negotiating solutions that satisfy both quality and delivery timelines.

2.      Data Production & Monthly Sign-off

·       Release Validation: Review and sign off on monthly data production for the MENA region, ensuring all trends are logical and data is market ready.

·       Outlier Management: Identify and investigate statistical outliers, recommending and implementing data adjustments where necessary.

3.      Investigations & Troubleshooting

·       Root Cause Analysis: Lead deep-dive investigations into data discrepancies or client-reported issues.

·       Collaborative Resolution: Work closely with the Operations team to implement fixes for identified data quality gaps.

4.      Innovation & Process Enhancement

·       Technical Evolution: Identify and track new technical solutions to automate or improve current manual processes.

·       Panel Modernization: Support new panel launches and enhancements with expertise in Field Management and Product Dictionaries.

We are looking for a proactive leader who balances analytical skepticism with commercial diplomacy. The ideal candidate will demonstrate the following:

1.      Analytical Rigor & Quality Ownership

·       Investigates the "why" behind trends to distinguish genuine market shifts from collection errors.

·       Acts as the last line of defense for data accuracy, focusing on root-cause fixes rather than symptom management.

2.      Strategic Influence & Change Leadership

·       A self-starter who proactively sets the agenda, anticipates issues before they arise, and troubleshoots root causes to suggest process enhancements.

·       Understands how operational changes ripple across the wider business and can lead teams through transitions independently.

3.      Stakeholder Diplomacy & Communication

·       Balances commercial urgency with operational constraints, giving Client Service the clear answers they need for client discussions.

·       A versatile communication style – equally able to explain complex data issues to non-technical stakeholders and to build strong internal networks.