Lead, Medical Assistant

NuvoAir Medical is a technology-enabled pulmonary care organization that powers the Dresden Family Clinic, focused on improving outcomes for patients with chronic respiratory diseases such as COPD, asthma, sleep apnea, and other complex pulmonary conditions. Our relationship-based model combines remote patient monitoring and proactive clinical engagement to keep patients healthier and out of the hospital. Complex conditions like COPD are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.

At NuvoAir, we believe people deserve a better healthcare experience. Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient.

Living our Company Values
Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients
Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth.
Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage
Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit
Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development

Where you’ll see your impact:
A Lead Medical Assistant (MA) is a vital member of our NuvoAir healthcare team, responsible for providing administrative and clinical support in the virtual medical setting. This person will encompass a combination of administrative and clinical tasks that will impact our entire business and how we work with our patients by upholding our company core value, “Patient Obsessed”.

What you’ll be responsible for: 
Serve as the primary resource and point of contact for the MA team 
Provide day-to-day guidance, support, and mentorship to Medical Assistants
Assist with onboarding and training new MAs 
Monitor team workflows and help identify opportunities for improved efficiency 
Help ensure clinical workflows, protocols, and organizational standards are consistently followed
Assist leadership with quality assurance, workflow audits, and performance improvement initiatives 
Help coordinate daily MA assignments and coverage 
Communicate operational issues and recommendations to clinical leadership 

This may be a fit if you have:
Associates degree related to this field
5 years plus of Medical Assistant 
1–2+ years of leadership, mentoring, or supervisory experience preferred
Proficient in thriving within a dynamic remote work setting
Experience with EHR- Athena is a Plus!

Building a diverse team is critical to our success:
At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.

What to expect:
Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it’s not for everyone and that’s okay!