Visitor Assistant

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Quick Summary

Key Responsibilities

Duties may include, but are not limited to, the following: Deliver welcoming, knowledgeable, excellent customer service to create a memorable visitor experience.

Requirements Summary

Experience in customer service, retail, or museum environment preferred. Excellent organizational and time management skills. Excellent verbal and written communication skills,

Technical Tools

OtherAssistant

We are Guggenheim, a global constellation of museums unlike any other in the world. Four museums on three continents, united by the power of groundbreaking art to connect us to ourselves and to each other. Since our founding in 1937, the Guggenheim has introduced, celebrated and brought to the public the newest voices and visions in modern and contemporary art. When Solomon R. Guggenheim and Hilla Rebay set out to share the joy they first experienced in discovering experimental art, they initiated the creative risk-taking that is today synonymous with “Guggenheim” throughout the world. Across the globe, each Guggenheim stands not just as a backdrop for visionary art but as masterpieces in and of themselves to experience.

SUMMARY OF POSITION:
Working under the guidance of and in coordination with their supervisors, the Visitor Assistant will take an active customer service role in supporting, engaging with, and guiding visitors at the Museum.

SKILL AND EXPERIENCE REQUIREMENTS:

Experience in customer service, retail, or museum environment preferred.

Excellent organizational and time management skills.
Excellent verbal and written communication skills, with strong attention to detail.
Flexibility and the ability to adapt to changing priorities.
Excellent attention to detail and ability to handle a fast-paced environment are a must.
Ability to be proactive, use independent judgment, and initiative.
Foreign language is a plus.
Willingness to learn and adapt to new procedures.
Computer skills with knowledge of Microsoft Office Suite

KEY RESPONSIBILITIES:
Duties may include, but are not limited to, the following:

Deliver welcoming, knowledgeable, excellent customer service to create a memorable visitor experience.
Adhere to all museum ticketing policies with regard to complimentary and third-party-issued admissions.
Foster engagement by staying informed of daily activities relating to the iconic Frank Lloyd Wright building, permanent collections, and special exhibitions.
Proactively adapt to change, be it changes within the museum or the changing needs of our audience.
Encourage initial and repeat visitation while supporting continued engagement.

Sell and redeem museum admissions using mobile technology or over the phone if necessary.
Assist visitors in finding the correct queue when necessary for timed entry admissions/events. Verify if tickets have been or need to be purchased.
Welcome visitors and inform them of museum policies and daily museum programming/activities, provide wayfinding instructions, and encourage engagement through downloadable materials.
Promote and sell museum memberships of various categories using knowledge of member incentives/benefits, openings, and special programs.
Promote the purchase of CityPASS when applicable.
Assist with set up of outdoor signage, ticketing and queuing areas, prior to museum opening.
Set up rotunda floor with daily signage and brochures prior to museum opening. Maintain Visitor Experience specific areas throughout the day to ensure all informational materials are readily available. Clear all areas for evening public/private events when applicable.
Verify cash drawer at the beginning of each shift, count out at the end of each shift and maintain an accurate cash drawer throughout the day. Support Supervisor with research into overages and shortages.
Assist Box Office and Education with ticketing for after-hours public programming.
Assist with answering/returning visitor calls and emails.
Attend and participate in departmental trainings and exhibition tours.
Complete mandatory readings of educational, digital, and press materials.

Keep Supervisors informed of any visitor feedback, positive or negative.
When dealing with negative feedback, provide an empathetic response and maintain professionalism.

WORK DEMANDS and ENVIRONMENT:

Ability to stand for extended periods of time.
Occasionally work may be conducted outdoors, exposure to varied weather conditions.
Ability to work nights, weekends, holidays.
Ability to lift at least 25 lbs.

EDUCATION:

High School Diploma or equivalent required.
Associate’s or Bachelor’s Degree preferred.

CERTIFICATES, LICENSES, REGISTRATIONS: N/A

REPORTS TO:  Manager, Visitor Experience

LOCATION:  1071 5th Avenue New York, NY 10128

WORK SCHEDULE: This is an in-person role 35 hours a week plus 1 hour for lunch. Schedule TBD

POSITION TYPE:  Full-time, Non-Exempt. This position is covered by the Collective Bargaining Agreement with Local 2110 UAW.

SALARY RANGE:  $24.00 an hour

The Guggenheim is dedicating itself to creating paths that lead to a more inclusive and diverse institution. We encourage inquiries from applicants who will reflect the plurality of our culture and our global audience. The Guggenheim does not discriminate on the basis of age, race, creed, color, religion, marital status, gender identity and/or expression, sexual orientation, veteran status, national origin or disability status.

Department: Visitor Experience
This is a non-management position
This is a full-time position